Service Representative I

Hernando County, Florida BOCC; Brooksville (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A local government agency in Brooksville is seeking a Service Representative I to manage water meter readings and customer service. Responsibilities include reading meters, resolving service complaints, and maintaining meter boxes. Candidates should have a high school diploma and experience in customer service. A valid Florida driver's license is required. This role involves outdoor work in various weather conditions.

Qualifications

• One year in customer service or related field.
• Possess and maintain a valid Florida driver’s license.

Responsibilities

• Read and record water meter readings.
• Investigate customer service complaints.
• Perform scheduled delinquent service turn-off duties.
• Promote good customer relations.

Skills

Customer service skills

Knowledge of computers and technology

Ability to communicate effectively

Knowledge of street locations

Education

High School graduate or equivalent (GED)

Tools

Hand tools

Hand-held computer

Computer desktop/laptop

Job description

The Service Representative I drives an assigned route for performing work orders including: turning water service meters on and off, installing and removing meter locks, reading and re-reading water meters, testing meters, working with customers to resolve service complaints, and by tracking and reporting all daily work accomplished.

The following statements describe the principal functions of this job and its scope of responsibility but shall not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.

Responsibilities

• Reads and records water meter readings on assigned read routes in accordance with established meter-reading procedures.
• Takes necessary corrective action upon finding a leak at the meter per departmental procedures.
• Performs scheduled delinquent service turn-off duties including turning water service off for non-payment, returning to restore service to the same service location.
• Provides routine maintenance to meter boxes including locating, cleaning, raising, lowering, and replacing meter lids.
• Investigates customer service complaints, takes appropriate corrective action, records results and reports findings, as required.
• Performs meter-accuracy tests, records results and advises the customer and office staff of results.
• Identifies and reports unauthorized connections or usage; investigates reports of unauthorized connections or usage; and discontinues service, when required.
• Promotes good customer relations by showing customers how to: read their water meter; calculate their usage when irrigating or using water for other purposes; check for water leaks; determine what range their average water usage for irrigating their yard and in their home should be; and how to conserve on water usage.
• Informs customers of suspected leaks and/or leaves a door tag.
• Performs on-call duties as assigned.
• Regular attendance.

Emergency Response

County employees are required to report for work during a state of emergency and are subject to recall around the clock for emergency response operations which may include duties other than those specified in this job description.

Minimum Requirements

• High School graduate or equivalent (GED).
• One (1) year in customer service or related field.

Licenses, Certifications, or Registrations

Must possess and maintain a valid Florida driver’s license with a good driving record as defined by current insurance carrier.

Special Requirements

County employees are required to report for work during a state of emergency and are subject to recall around the clock for emergency response operations which may include duties other than those specified in this job description.

Required Competencies

• Must be able to demonstrate good customer service.
• Knowledgeable with computers and technology.
• Ability to read and write and knowledge of basic arithmetic are essential for this position.
• Ability to effectively and professionally communicate with customers and co-workers.
• Knowledge of street locations and the ability to read maps.

Equipment Used

Drives assigned vehicle in all types of traffic – on highway as well as in residential areas. Uses hand tools for repairing and/or replacing water meters. Uses hand-held computer with small digital character display and small keyboard for entering meter readings. Uses computer desktop/laptop, copier, two-way radio, and telephone.

Environmental Conditions

Works outdoors in all weather conditions. Hands and feet are often in water or wet. The position may require working closely with others, as well as working alone for extended periods of time (all day). Work hazards include dogs, snakes, and biting insects. Occasionally encounters irate individuals.

Physical Demands

• Requires walking, stooping, squatting, kneeling, bending, lifting, digging, carrying light to moderate weight, using hand tools in confined areas.
• Good near vision, often in low light areas, as well as good distance vision for driving are required.
• Good hearing and speaking ability for talking to customers and over mobile radio.
• Must be able to lift 20 pounds.

Hernando County Board of County Commissioners (BOCC) is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, color, religion, gender, orientation, national origin, age, marital status, veteran status, genetic information, pregnancy, disability, or any other protected characteristic as defined by law.

Hernando County is a Drug-Free workplace. All employees are subject to drug testing in accordance with Federal and Florida State Law.

Applicants requiring reasonable accommodations as defined by the Americans with Disabilities Act, must provide notification to the BOCC in advance to allow sufficient time to provide an accommodation.