Service Representative

Calculated Hire; Naperville (IL); On-site; USD 26,000 - 29,000; Full time

Job summary

Calculated Hire is seeking a Service Representative to join the Deposit Services – Account Reconcilement Unit. This role supports a fast-paced environment with strict processing deadlines, focusing on transaction processing, reconciliation, and client support.

The successful candidate will assist with ARGO Payee Validation, Positive Pay exceptions, and daily/month-end reconciliation, applying strong analytical and problem‑solving skills to ensure accuracy and compliance.

Qualifications

• College degree or equivalent work experience preferred.
• Banking, financial services, operations, accounting, payment processing, or transaction‑processing experience preferred.
• Understanding of debits and credits, account balancing, reconciliation, and GL activity preferred.
• Familiarity with check processing and how checks move through the banking system is desirable.
• Experience with transaction posting and un‑posting is a plus.
• Knowledge of banking products is helpful.
• Excel/Office proficiency is required.

Responsibilities

• Support ARGO Payee Validation processes and related transaction review activities.
• Process and resolve Positive Pay exceptions (mis-posted/duplicate postings).
• Complete Reverse Positive Pay returns accurately and within deadlines.
• Perform daily account balancing and reconciliation against the GL.
• Monitor work queues and prioritize time‑sensitive transactions.
• Manage ServiceNow cases for TPS partners and respond to inquiries.
• Investigate discrepancies and escalate complex issues as needed.
• Ensure compliance with bank policies and controls.
• Maintain confidentiality of customer and transaction data.

Skills

Attention to detail

Analytical skills

Time management

Professional communication

Customer service

Education

College degree or equivalent

Tools

ARGO

ARM

ServiceNow

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Service Representative – Deposit Operations / Account Reconcilement

Schedule: Monday - Friday 7:30 AM–3:30 PM or 8:00 AM–4:00 PM

Pay Rate: $19-20/hr

Contract: 6-month Contract (Opportunity for extension/conversion down the line!)

Position Overview

Our client is seeking a Service Representative to join the Deposit Services – Account Reconcilement Unit. This position supports a fast-paced, highly time-sensitive operations environment responsible for transaction processing, account balancing, reconciliation, payment exceptions, and client support.

The successful candidate will be responsible for supporting ARGO Payee Validation, Positive Pay exception processing, Reverse Positive Pay returns, daily and month-end reconciliation, and transaction balancing. The role requires exceptional attention to detail, strong analytical and problem-solving skills, professional communication, and the ability to meet strict processing deadlines while maintaining a high level of accuracy and control.

Key Responsibilities

Product & Process

• Support ARGO Payee Validation processes and related transaction review activities.
• Process and resolve Positive Pay exceptions, including:
• Mis-posted transactions
• Duplicate postings
• Complete Reverse Positive Pay returns accurately and within established deadlines.
• Perform daily account balancing and reconciliation activities.
• Reconcile transaction activity between operational systems and the General Ledger (GL).
• Ensure transaction totals and balancing are completed accurately prior to end‑of‑day deadlines.
• Perform month‑end reconciliation and related account balancing activities.
• Monitor assigned work queues and prioritize time‑sensitive transactions based on established deadlines.
• Maintain accurate processing records and follow established procedures and controls.
• Manage ServiceNow cases submitted by Treasury Payment Solutions (TPS) business partners on behalf of clients.
• Respond to occasional inquiries from business and corporate banking customers.
• Investigate transaction discrepancies and operational exceptions and determine appropriate resolution or escalation.
• Maintain a strong working knowledge of processes and systems and progressively build expertise within the function.
• Provide support and guidance to team members as needed.
• Review transactions and requests for compliance with established Bank policies, procedures, and applicable requirements.
• Monitor production activity, processing schedules, and deadlines to ensure required controls are followed.
• Actively investigate and pursue outstanding exceptions and elevate unresolved issues appropriately.
• Ensure required authorizations and approvals are obtained in accordance with established policies and controls.
• Maintain strict confidentiality of customer, transaction, and Bank information.
• Follow security, safeguarding, and fraud‑prevention procedures.
• Apply appropriate due diligence when reviewing transactions and exceptions to minimize operational and financial risk.
• Maintain a high level of accuracy when processing transactions that may have financial or client impact.
• Escalate complex or unusual issues to more senior team members or management in accordance with established guidelines.

Business Performance & Customer Service

• Manage a high‑volume workload while consistently meeting strict processing deadlines.
• Monitor service delivery, production activity, and quality to support operational effectiveness.
• Provide management with information regarding workflow, volume, exceptions, and outstanding items as requested.
• Deliver exceptional customer service to internal business partners and external clients through responsive, accurate, knowledgeable, and professional support.
• Build productive relationships with Treasury Payment Solutions, business partners, corporate banking teams, and other operational groups.
• Communicate clearly and professionally when researching and resolving client or business‑partner inquiries.
• Contribute to a positive, collaborative, team‑oriented environment.
• The team operates in a close‑knit, collaborative environment with frequent communication and strong peer support.

Required Skills

• Excellent attention to detail and accuracy.
• Strong analytical and problem‑solving skills.
• Strong investigation and research skills.
• Ability to identify discrepancies and determine appropriate next steps.
• Strong prioritization and organizational skills.
• Ability to manage multiple tasks in a fast‑paced, deadline‑driven environment.
• Professional written and verbal communication skills.
• Strong customer service and relationship management skills.
• Ability to learn new processes and systems quickly.
• Dependable, professional, and comfortable working within established procedures and controls.
• Strong attitude, aptitude, and willingness to learn processes from the ground up.

Knowledge & Qualifications

• College degree/diploma or equivalent work experience preferred.
• Banking, financial services, operations, accounting, payment processing, or transaction‑processing experience preferred.
• Understanding of debits and credits, account balancing, reconciliation, and General Ledger activity preferred.
• Familiarity with check processing and how checks move through the banking system is highly desirable.
• Experience with transaction posting and un‑posting is a plus.
• Knowledge of commercial, consumer, or residential banking products is helpful.
• Experience working with financial or operational systems is preferred.
• Microsoft Office proficiency, particularly Excel, Word, and Outlook.

Advanced Excel skills are not required. Candidates should be comfortable with:

• Opening and navigating spreadsheets.
• Referencing and reviewing spreadsheet information.
• Working with shared folders and files.
• Using existing reports and templates to support daily processing.

The Team Coordinator creates most reporting files, so this position primarily needs to be comfortable using, reviewing, and updating existing Excel‑based information.

Systems

• ARGO
• ARM
• ServiceNow
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook

Preferred Experience

Candidates with experience in any of the following areas are strongly preferred:

• Deposit operations
• Check processing
• Positive Pay
• Transaction operations
• General Ledger balancing
• Account balancing
• Banking operations
• Treasury operations
• Lockbox or payment services
• Posting and un‑posting transactions
• Financial services operations