Service Repair Depot Technician Lead

Werfenlife SA.; Norcross, Northern (GA, KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Repair Shop Group Leader to oversee and lead a dynamic team of Instrument Service Engineers. This role is pivotal in ensuring operational excellence and effective communication within the team, while also providing hands-on technical support. The ideal candidate will have a strong background in field service instrument repair and demonstrate exceptional leadership skills. Join this innovative company dedicated to enhancing patient care through specialized diagnostics, and take on a challenging position that encourages continuous learning and professional growth.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5 years of Field Service Instrument Repair experience preferred.

Responsibilities

• Lead and supervise the Service Repair Shop Instrument Service Engineers.
• Schedule staff for project priorities and manage operational leadership.

Skills

Leadership

Communication Skills

Technical Support

Problem Solving

Education

Bachelor's degree (BS/BA)

Tools

SAP

TrackWise

MasterControl

Job description

T&T - Norcross - Norcross, Georgia United States

Country: United States

Shift: 1st

About the Position

Introduction

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

The Service Repair Shop Group Leader is responsible for performing the functions of the Service Repair Shop Instrument Service Engineer while also providing leadership, administrative, and business support at the direction of the Sr. Director Transfusion Instrument Service, North America. This includes direct supervision of the Instrument Service Engineers in the Service Repair Shop, feedback and coaching on technical/customer interactions and availability to assist with complex issues.

Responsibilities

Key Accountabilities:

• Performs the function of Instrument Service Engineer in the Service Repair Shop as well as providing administrative and operational leadership to the Service Repair Shop team.
• Excellent written and oral communication skills.
• Scheduling staff for weekly project priorities, including instrument and module refurbishments, parts and instrument returns, on campus PM scheduling, on campus instrument support, and additional projects as they come up.
• Support of critical business systems (SAP, TrackWise, MasterControl, etc.) to ensure Repair Shop has access to complete their responsibilities.
• Demonstrates effective leadership to the Service Repair Shop, including feedback, coaching, and performance management as required.
• Responsible to observe and assess the Service Repair Shop Instrument Service Engineers from a technical perspective; assist management to create improvement plans and execute monitoring.
• Create and revise departmental procedures to ensure processes are up to date and relevant to new and existing tasks.
• Create and implement standardized processes; drive technical and effectiveness initiatives within Repair Shop to meet Instrument refurb forecast demands and other priorities within the organization.
• Performs other duties and responsibilities as assigned.
• Build strong working relationships across departments, including engineering and materials.
• Maintain a safe working environment, following established procedures.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications

Minimum Knowledge and Experience required for the position:

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

• Bachelor's degree (BS/BA) from a four-year college or university; or equivalent combination of education and experience.
• Preferred: 5 years of exemplary Field Service Instrument Repair experience or experience managing a parts repair depot and technicians coordinating work schedule.

If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact [e-mail] for assistance.