Service Reliability Engineer 3

Amadeus; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Amadeus, a top software company, is seeking a Service Reliability Engineer 3 to design, troubleshoot, and maintain Citrix environments. You will support a critical infrastructure while collaborating across teams to enhance solution stability, performance, and compliance, in a culture that values diversity and inclusion.

Qualifications

• Extensive experience in Citrix platform administration.
• Experience with automation tools (PowerShell, Python, Jenkins).
• Excellent verbal and written English communication skills.

Responsibilities

• Build, maintain, and support Citrix-based platforms.
• Provide third-level support for Citrix-based platforms.
• Evaluate and integrate new technologies into existing systems.

Skills

Application management

Citrix platforms (CVAD, MCS/PVS, StoreFront)

Network concepts

DNS

PowerShell

Python

Problem-solving

Collaboration

Education

University degree in Computer Science or Information Technology

Tools

Jenkins

Docker

Terraform

Ansible

Puppet

Job description

Job Title

Service Reliability Engineer 3

Are you the Citrix administrator we’re looking for? Do you have excellent knowledge of different Citrix components and their architectures? Then you’re the person we’re looking for!

You’ll be designing, troubleshooting, documenting, and maintaining Citrix environments to shape the way the world moves. You’ll be joining one of the world’s top 10 software companies to power better journeys.

Your main responsibilities:

1. Build, maintain, and support Citrix-based platforms according to internal and external customer requirements and relevant operational principles, focusing on operability, stability, high availability, performance, scalability, and compliance.
2. Provide third-level support for Citrix-based platforms, including investigation, troubleshooting, and resolution of incidents and problems, participating in a 24/7 on-call rotation.
3. Evaluate and integrate new technologies and components into existing systems, emphasizing operability, stability, high availability, performance, scalability, and compliance.
4. Provide documentation and guidance to 1st and 2nd-level support teams.
5. Offer technological and operational consultancy to stakeholders.
6. Contribute to improving the team’s value proposition around stability, agility, cost, and security.
7. Implement, maintain, and support automation of the platform.

Know-how / Skills:

• Strong experience with production-level application management.
• Proven experience with Citrix platforms such as CVAD, MCS/PVS, StoreFront, FAS, and File Server Clusters.
• Understanding of basic network concepts (e.g., communication, 7-layer OSI model, routing, firewalls, TCP/UDP, TCP handshake).
• Knowledge of DNS, AD, GPO, and basic Windows troubleshooting.
• Experience in coding and scripting (e.g., PowerShell, Java, Python).
• Good grasp of automation tools.
• Focus on business outcomes.
• Strong analytical and problem-solving skills.
• Experience with systems, data stores, and IT operations.
• Experience in R&D or global operations organizations.
• Experience with Windows-based platforms.
• Experience with Linux-based platforms (optional).
• Experience with Netscalers (optional).
• Ability to collaborate, communicate openly, and work across functions.
• Familiarity with open-source technologies and tools (Puppet, Ansible, IaaS, PaaS, Jenkins, Docker, Terraform).

About the ideal candidate:

• University degree in Computer Science, Information Technology, or equivalent.
• Extensive experience in Citrix platform administration.
• Experience with automation tools (PowerShell, Python, Jenkins, etc.).
• Excellent verbal and written English communication skills.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, fostering a culture of belonging and fair treatment, attracting talent from all backgrounds, and providing an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or other protected characteristics.