Service Project Manager

ZipRecruiter; Edgewood (MD); On-site; USD 65,000 - 181,000; Full time

Job summary

A global leader in security solutions is looking for a Service Project Manager to oversee complex projects, ensuring adherence to safety standards and effective stakeholder communication. This role requires a Bachelor's degree, 5+ years of relevant experience, and ideally a PMP certification. The compensation ranges from $65,760 to $180,200 annually, depending on various factors, with additional benefits including healthcare and a 401K savings plan.

Benefits

Healthcare benefits

401K savings plan

Paid holidays

Parental leave

Qualifications

• 5+ years of experience in deployment management or extensive field experience.
• Knowledge of PMBOK/PMI methodologies is essential.
• Proficiency in project management tools including MS Word, PowerPoint, Excel.

Responsibilities

• Manage large, complex inter-disciplinary projects.
• Collaborate with teams to create feasible project plans.
• Communicate project status to stakeholders and upper management.

Skills

Project Management

Communication skills

Analytical skills

Risk Management

Education

Bachelor's degree

PMP Certification (preferred)

Tools

MS Project

MS Office Suite

Job description

Job Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

The Service Project Manager is responsible for managing large, complex inter-disciplinary projects for Smiths security equipment products and 3rd party. These projects span multiple functional areas and encompass departments from both the Business and Technology areas. Management of these complex projects includes stakeholder management, leveraging and disseminating Product Development Life Cycle (PDLC) best practices, and adding rigor and process to project/program definition, implementation, and deployment. In partnership with the Business and Technology Functional Leads, the Project Manager will lead design reviews, delivery planning and execution, governance, status reporting, risk and issues management and budget tracking.

Essential functions include:

• Ensure that all workers adhere to applicable safety standards
• Collaborate with Services, Programs and the customer to assemble a feasible project plan to meet the expectations of the company
• Lead and motivate a cross functional project team in a matrix organization to accomplish project goals and deliverables
• Must be able to clearly prioritize efforts for team members and find resourceful ways to accomplish tasks on time in a resource-constrained environment
• Understand revenue models, P/L, and cost-to completion projections
• Accurately forecast project milestones and revenue, in order to reduce unnecessary labor cost
• Create and manage project plans and schedules that meet internal and external customer needs
• Work with the teams to proactively identify and manage program risks
• Ensure that all project team members understand their roles and responsibilities. Provide input on performance to functional managers
• Establish contingency plans and identify trigger events and responsibility for initiating corrective action
• Manage project schedules and budgets, and deliver revenue and deliverables on schedule
• Manage deployment, relocation and decommissions of field service security equipment
• Communicate project status and priorities to the team, communicate plans to upper management, communicate with customers and stakeholders
• Provide SOW comments and cost estimate input for proposal preparation when needed
• Provide ad‐hoc reporting and analysis deemed necessary by management
• Identify revenue sources and consult with Sr. Management and Directors on status of opportunities
• Work with the Service Managers and Program Manager to utilize field resources for project work Exercises every available measure to control and minimize costs while maximizing revenue.
• Accept additional project and/or program tasks as directed
• Comply with all applicable export control and security regulations
• Required to successfully obtain and maintain government clearance(s)
• Other duties as required
• Complying with and promoting all relevant legal requirements & Smiths policies and procedures, including business ethics, data protection and health & safety

Qualifications:

• Bachelor's degree or 5 years of deployment management required or extensive field experience on deployment
• Program Management Professional certification PMI/PMP is
• If no PMP Certification, must be willing to achieve PMP Certification within 2 years.
• Minimum of 5 years of direct business experience with TSA ILS/SESI programs and/or projects
• Advanced knowledge of Project Management and Business Analysis tools including Presentation, Word Processing, Spreadsheet & Planning Tools (MS Word, PowerPoint, Excel, MS Project & Visio).
• Working knowledge of CAS compliance
• Must have experience with safety regulations
• Demonstrated knowledge of PMBOK/PMI methodologies
• Proven Project Management skills – particularly scheduling, on‐time delivery, managing customer expectations, and stakeholder management

Additional Qualifications:

• Excellent written, verbal and interpersonal / communication / negotiation skills to coordinate and drive a project to successful completion
• Proficient in project task estimation, resource scheduling, risk management, and issue management
• Ability to be resourceful in researching and recommending solutions
• Ability to recognize and pursue potential sales leads
• Ability to work under pressure and within tight deadlines
• Demonstrated superior problem solving, analytical and decision-making skills
• Ability to identify issues, seek solutions and gain consensus regarding outcome
• Ability to build relationships with a diverse group of both technical and nontechnical resources and unite the teams for effective project execution
• Highly disciplined individual, self-motivated, delivery focused with the ability to multi-task effectively
• Team player adaptable to changing environment
• Ability to establish and effectively coordinate with third party vendors outside contractual requirements
• Ability to support field service support when project activity is limited or project management skills are required in service functions (bearing replacements, safety for equipment movement, etc).

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to or protected veteran status and will not be discriminated against on the basis of .

The compensation for this position ranges from $65,760.00 - $180,200.00/yr and will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program.