Service Project Coordinator

Kelly Generator and Equipment, Inc., and Kelly Generator & Equipment of PA & WV, Inc.; Maryland; On-site; USD 45,000 - 60,000; Full time

Job summary

A leading equipment service provider in Maryland is seeking a Service Project Coordinator to join their fast-paced Start-up and Warranty team. The ideal candidate will have strong organizational and time management skills, adept at coordinating projects and facilitating communications. A high school diploma and 1-3 years of project coordination experience are required. This role supports various departments and handles warranty claims, making it pivotal for service operations.

Qualifications

• 1-3 years project coordination experience.

Responsibilities

• Facilitate warranty and new unit start-ups.
• Coordinate follow-ups, registrations, and invoicing.
• Act as point of contact between departments and contractors.
• Dispatch technicians.
• Participate in on-call rotation.
• File warranty claims.
• Support Service and Sales Departments.

Skills

Excellent organizational skills

Excellent time management skills

Strong interpersonal skills

Customer service skills

Proficient in Outlook

CRM experience

Education

High School diploma

Job description

Overview

Our Service Department is growing and we are adding a Service Project Coordinator to our fast-paced Start-up and Warranty team. If you like collaborating with your co-workers and coordinating with customers, our Service Project Coordinator role may be for you.

Responsibilities

• Facilitate a high volume of warranty, new unit start-ups and all national account projects
• Coordinate follow-ups, registrations, and invoicing on warranty and start-ups
• Act as point of contact between departments, contractors, and other representatives
• Dispatch technicians
• Participate in “on-call” rotation
• File warranty claims
• Support Service and Sales Departments as needed
• Other duties as assigned

Skills & Competencies

• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong interpersonal and customer service skills
• Ability to prioritize tasks
• Proficient in using Outlook
• CRM experience

Education/Experience

• High School diploma required
• 1-3 years project coordination experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at a time