Service Professional

Bluestone Lane; New York (NY); On-site; USD 15,000 - 18,000; Full time

Job summary

Bluestone Lane in New York seeks a Server to provide an exceptional local experience, anticipate needs, and educate guests about premium menu items. The role focuses on friendly, engaging service and maximizing sales in line with the Bluestone Lane Steps of Service.

You will upsell food and beverages, coordinate with the kitchen for timely orders, and build genuine connections with guests. The role requires 1+ years of server or sales experience and strong communication in a fast-paced cafe

Qualifications

• 1+ years of server or sales experience.
• Minimum 1 year in customer service/food industry.
• DOH accredited or Safe Serve Certified preferred.
• Strong interpersonal and communication skills.
• Ability to work in a high-stress, fast-paced environment.
• Able to stand for extended periods and lift up to 40 lbs.

Responsibilities

• Communicate with locals clearly and enthusiastically to create a welcoming atmosphere.
• Contribute to a positive team environment and deliver exceptional experiences.
• Follow Bluestone Lane Steps of Service.
• Upsell food and beverages to increase check size and enhance guest experience.
• Coordinate with back-of-house to ensure accurate, timely orders.
• Aim for minimum $30 per customer and 30-minute table turns.
• Build relationships and personal connections with guests.

Skills

Customer service

Communication

Team player

Interpersonal skills

Stamina

Food service

Education

DOH accredited

Safe Serve Certified

Tools

POS system

Job description

Summary/Objective

The Server smiles and sets the tone for locals entering the café. The server is responsible for providing an exceptional experience for locals through anticipation of needs while maintaining friendly, engaging and individualized attention to locals. The Server provides information and educates locals about the premium nature of Bluestone Lane menu items. The Server’s primary role is to maximize sales while following the Steps of Service. The role fulfils other duties as required such as finalizing food items and using the point of sale system.

Positioning:

The Server is positioned on the café floor so that they are accessible and within eyes reach of our local

Essential Functions/Responsibilities:

Ownership:

• Communicates and interacts with locals using clear and enthusiastic words, tone of voice and body language. Makes locals feel appreciated and valued throughout interactions
• Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to locals
• Attends to locals in a manner consistent with the Bluestone Lane Steps of Service
• Maintains professional composure and local engagement during periods of high-volume ? Maintains an organized and hygienic working environment, cleans routinely and proactively restocks items in store
• Performs well under pressure and maintains efficient, friendly and engaging local experience ? Follows Bluestone Lane operating procedures and processes, including completing transactions accurately and following safety and security measures

Spend through Service:

• Service tables with focus on upselling food & beverage. Keen eye to refill beverage at right time ? Deep understanding of the menu in order to educate and excite local
• Work closely with back of house teammates to ensure accurate & efficient order placement to achieve food placement within 10 minutes of ordering
• Achieve BL operational criteria of $30 per customer with a 30-minute stay through checking in, upselling & focused service

Human Connection:

• Local focused, interacting and servicing locals with all needs – name, face & order every time ? Clear tables in a timely manner, checking in with locals a minimum of 5 times during their stay ? Build relationships and human connection through personalization and conversation

Premium Broad Product:

• Deep understanding of menu and ingredients in order to educate, engage and excite local using Aussie Hospitality
• Ensure product is plated to perfection
• Speed of service – provide quality product with speed and accuracy

Beautiful Spaces:

• Resets and follows Bluestone Lane table presentation standards in a timely manner
• Ensures floor & workspace are always clean and fully functioning
• Always maintains grooming guidelines

Measures of Success:

• Steps of Service followed consistently
• Achieve operational goals of minimum check of $30 per person, average table turn of 30 minutes ? Good communication & working environment with Teammates – working together to service local efficiently and effectively
• Beautifully presented food
• Knows locals’ name & order – provides genuine escape by delivering great service

Skills, Knowledge & Experience:

• You have 1+ years’ experience as a server or in sales
• You have a minimum one-year experience in a customer service/food industry environment and a passion to provide exceptional customer experience
• You are DOH accredited or Safeserve Certified preferred
• You have a passion for providing great service & making others happy
• You have strong interpersonal and communication skills with an ability to build relationships ? You are a team player and have proven experience working on a team to achieve great performance ? You can work in a high stress, fast paced work environment
• You can stand for extended periods and lift to 40lbs

Work Environment: This position operates within a cafe environment, working in close proximity to team members. The position requires walking and standing during the entire shift. It also requires the continuous ability to reach, bend, lift, carry, stoop and wipe. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Server - Cafes 7.2019 Page 1 of 2

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Salary Description

11.25 plus tips