Cafe Service Professional

Bluestone Lane; New York (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Bluestone Lane located in New York, NY is seeking a Server to provide exceptional customer experiences in a café environment. The ideal candidate will have over one year of experience in customer service or as a server, exhibit strong interpersonal skills, and have a passion for making locals feel welcome. Responsibilities include upselling menu items, maintaining cleanliness, and fostering a positive, engaging atmosphere. A DOH accreditation or similar certification is preferred. Join us in delivering Aussie Hospitality!

Qualifications

• 1+ years' experience as a server or in sales.
• Minimum one year experience in a customer service/food industry.
• Strong interpersonal and communication skills.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide exceptional service by engaging with locals.
• Maintain a clean and organized work environment.
• Upsell food and beverage items effectively.
• Build relationships with locals throughout their stay.

Skills

Customer Service

Sales Experience

Interpersonal Skills

Ability to Work in Fast-Paced Environment

Education

DOH accredited or Safeserve Certified

Job description

Overview

The Server smiles and sets the tone for locals entering the café. The server is responsible for providing an exceptional experience for locals through anticipation of needs while maintaining friendly, engaging and individualized attention to locals. The Server provides information and educates locals about the premium nature of Bluestone Lane menu items. The Server’s primary role is to maximize sales while following the Steps of Service. The role fulfils other duties as required such as finalizing food items and using the point of sale system.

Positioning: The Server is positioned on the café floor so that they are accessible and within eye reach of locals.

Responsibilities

• Ownership: Communicates and interacts with locals using clear and enthusiastic words, tone of voice and body language. Makes locals feel appreciated and valued throughout interactions. Contributes positively to the team environment, working cohesively with one another to deliver exceptional experiences to locals. Attends to locals in a manner consistent with the Bluestone Lane Steps of Service. Maintains professional composure and local engagement during periods of high‑volume. Maintains an organized and hygienic working environment, cleans routinely and proactively restocks items in store. Performs well under pressure and maintains efficient, friendly and engaging local experience. Follows Bluestone Lane operating procedures and processes, including completing transactions accurately and following safety and security measures.
• Spend through Service: Serves tables with focus on upselling food & beverage. Keen eye to refill beverage at the right time. Deep understanding of the menu in order to educate and excite locals. Work closely with back‑of‑house teammates to ensure accurate & efficient order placement to achieve food placement within 10 minutes of ordering. Achieve BL operational criteria of $30 per customer with a 30‑minute stay through checking in, upselling & focused service.
• Human Connection: Local‑focused, interacting and servicing locals with all needs – name, face & order every time. Clear tables in a timely manner, checking in with locals a minimum of 5 times during their stay. Build relationships and human connection through personalization and conversation.
• Premium Broad Product: Deep understanding of menu and ingredients in order to educate, engage and excite locals using Aussie Hospitality. Ensure product is plated to perfection. Speed of service – provide quality product with speed and accuracy.
• Beautiful Spaces: Resets and follows Bluestone Lane table presentation standards in a timely manner. Ensures floor & workspace are always clean and fully functioning. Always maintains grooming guidelines.

Measures of Success

• Steps of Service followed consistently.
• Achieve operational goals of minimum check of $30 per person, average table turn of 30 minutes.
• Good communication & working environment with teammates – working together to service locals efficiently and effectively.
• Beautifully presented food.
• Knows locals’ name & order – provides genuine escape by delivering great service.

Skills, Knowledge & Experience

• 1+ years’ experience as a server or in sales.
• Minimum one‑year experience in a customer service/food industry environment and a passion to provide exceptional customer experience.
• DOH accredited or Safeserve Certified preferred.
• Passion for providing great service & making others happy.
• Strong interpersonal and communication skills with an ability to build relationships.
• Team player and proven experience working on a team to achieve great performance.
• Ability to work in a high‑stress, fast‑paced work environment.
• Can stand for extended periods and lift up to 40 lbs.

Work Environment

This position operates within a cafe environment, working in close proximity to team members. It requires walking and standing during the entire shift. It also requires the continuous ability to reach, bend, lift, carry, stoop and wipe. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.