Service Product Manager

Munters-Corporation-; Amesbury (MA); Híbrido; USD 106 000 - 159 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Medical, dental, vision insurance

401K with employer matching

Tuition reimbursement and professional

Team-building events

Resumo da oferta

Munters Corporation, based in Amesbury, MA, is seeking a Service Product Manager for the Americas. The role focuses on understanding customer needs, developing service offerings, and driving them to market with profitability in mind.

You will partner with Sales, Field Service, Engineering, Marketing, Finance, and IT to shape the service portfolio and lifecycle strategy. Ideal candidates have 5+ years in product management or service operations, a bachelor’s degree in a related field, and strong

Qualificações

• 5+ years of relevant experience in product management or service operations.
• Bachelor’s degree in Engineering, Business, or related field.
• Strong commercial understanding to translate market needs into opportunities.

Responsabilidades

• Develop and manage the Americas Service portfolio and roadmap to increase customer value and support profitable growth.
• Engage with customers, Sales, and Service teams to understand pain points and market trends, translating insights into new service concepts.
• Develop new products and service offerings with business cases, value propositions, pricing, and go-to-market plans.
• Identify opportunities across the installed base including upgrades, spare parts, lifecycle services, and digital solutions.
• Collaborate with regional and global teams to launch and improve service offerings.

Conhecimentos

Product Management

Service Operations

Technical B2B Sales

HVAC knowledge

English proficiency

Formação académica

Bachelor's degree in Engineering, Business, or related field

Descrição da oferta de emprego

Compensation Range:$105,900 - $159,300Job Title: Service Product Manager – AmericasCompany: Munters CorporationLocation: Amesbury, MA (Hybrid)About Us: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where our employees are valued members of the team and are given meaningful projects to work on.Mission:Munters AirTech Services is taking the next step in offering peace-of-mind service solutions to our customers. Through our extensive experience and knowledge in dehumidification, humidification, and climate control, we help customers improve efficiency, maintain production continuity, and optimize equipment performance. Our high-quality equipment is supported by a global field service and sales network to ensure optimal performance of our units and close customer relationships.Position Summary:The Service Product Manager is responsible for understanding customer needs, developing and improving service offerings, and helping bring those offerings successfully to market across the Americas.The role combines customer and market insight, product development, commercialization, and lifecycle management to ensure the Service portfolio creates value for customers while supporting profitable growth.You will work closely with customers, Sales, Field Service, Engineering, Product Management, Operations, Marketing, Finance, IT, and global Service teams.Position can be based in North America, preferably near Amesbury, MA.Key Duties & ResponsibilitiesDevelop and manage the Americas Service portfolio and roadmap to increase customer value and support profitable growth.Engage with customers, Sales, and Service teams to understand pain points, unmet needs, market trends, and new opportunities, translating insights into new service concepts and portfolio enhancements.Develop new products and service offerings, including business cases, value propositions, pricing strategies, and go-to-market plans, while securing stakeholder buy-in and driving implementation.Identify opportunities across the installed base, including upgrades, spare parts, lifecycle services, digital solutions, and new equipment service opportunities.Contribute Service requirements during new equipment development projects to ensure aftermarket and lifecycle opportunities are considered early.Manage assigned service products throughout their lifecycle, including pricing, documentation, product maintenance, performance monitoring, and continuous improvement.Support Sales and Field Service during the commercialization and rollout of new services through training, sales enablement, and early commercial support.Collaborate across regional and global teams to develop, launch, and improve service offerings.Education / Knowledge / Skills / Ability5+ years of relevent experience plus a bachelor's degree in Engineering, Business, or a related field, or equivalent work experience.Experience in Product Management, Service Operations, technical B2B Sales, or a related industrial role.Strong commercial understanding, customer focus, and ability to translate market needs into business opportunities.Technical aptitude and ability to develop strong knowledge of assigned products and services.Self-motivated, organized, and able to independently drive projects and initiatives from concept to implementation.Strong communication and relationship-building skills, with the ability to influence stakeholders, navigate competing priorities, and drive results across cross-functional teams.Experience in HVAC, or related industries is an advantage.Fluent in English; additional languages are a plus.Benefits:Competitive SalaryComprehensive health, dental, and vision insurance plansFlexible work scheduleGenerous vacation and paid time off401K retirement savings plan with employer matchingProfessional development opportunities, including tuition reimbursement, and conference attendanceCompany-sponsored social events and team-building activitiesState-of-the-art equipment and tools to support your workEqual Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All offers are contingent on a pre-employment drug test and background check, as applicable for the position.