Service Processing Support Senior Associate

Allstate Insurance Co.; North Carolina; Ibrido; USD 27.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Laptop provided

Connectivity reimbursement

Descrizione del lavoro

Allstate Corporation in the United States seeks an analyst to identify, validate, and analyze system issues and contribute to investigations and process improvements. This role supports rule interpretations, contract and product inquiries, and may provide testimony in trials or depositions.

A focus on complex applications and data analytics helps drive efficiency and better service. The position offers a competitive hourly rate and includes technology setup such as a laptop and connectivity

Competenze

• 0-2 years experience (Preferred)

Mansioni

• Identifies, validates, and analyzes system issues
• May assist in defining code fix for systems
• Leads root cause problem-solving, provides expertise and direction on process improvements and efficiency gains
• Researches and responds to inquiries regarding rules and rates interpretations, contract, and/or products
• May investigate and provide testimony in trials/depositions
• May contribute to advanced analytic and metric research
• May direct, lead, or consult on complex investigation efforts that may include internal/external audits or examinations
• Under minimal direction, utilizes extensive knowledge of applications to resolve complex issues and may provide consultation in the design and impact of applications and/or support procedures

Descrizione del lavoro

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Key Responsibilities

• Identifies, validates, and analyzes system issues
• May assist in defining code fix for systems
• Leads root cause problem-solving, provides expertise and direction on process improvements and efficiency gains
• Researches and responds to inquiries regarding rules and rates interpretations, contract, and/or products
• May investigate and provide testimony in trials/depositions
• May contribute to advanced analytic and metric research
• May direct, lead, or consult on complex investigation efforts that may include internal/external audits or examinations
• Under minimal direction, utilizes extensive knowledge of applications to resolve complex issues and may provide consultation in the design and impact of applications and/or support procedures

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Skills Compensation Compensation offered for this role is 19.76 - 30.33 per hour and is based on experience and qualifications.

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter. Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition.

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