Service Process Development Manager

Trane Technologies; La Vergne (TN); Hybrid; USD 95,000 - 120,000; Full time

Job summary

Trane Technologies is seeking a Service Process Development Manager to oversee service support for Thermo King Dealers and enhance customer experiences. This role involves substantial travel and requires strong problem-solving and communication skills along with significant experience in service or sales support. Candidates with a high school diploma and relevant experience are encouraged to apply, with a competitive salary and benefits beginning on day one.

Benefits

Health insurance and wellness programs

401K match up to 8%

Paid time off for volunteer and parental leave

Tuition assistance and student debt support

Qualifications

• Minimum of 5 years’ experience in field service/sales support.
• Prior experience working with dealers is a plus.
• Strong communication skills and good problem-solving skills.

Responsibilities

• Manage technical service support and training for Thermo King Dealers.
• Develop plans to secure growth in dealer business and competitive accounts.
• Provide timely service advice and manage commercial policy.

Skills

Communication

Problem Solving

Education

High School or Associate’s Degree; Bachelor's preferred

Job description

AtTrane Technologies^TM and through our businesses includingTraneandThermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:

Be a part of our mission!As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business.Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Thermo King is hiring a Service Process Development Manager to join our team. In this role, you will help manage the technical service support and training requirements of assigned Thermo King Dealers and customers to deliver an exceptional and consistent service experience. Also, in coordination with the District Sales Manager, your responsibilities and objectives will be to develop plans to secure growth in dealer business, competitive accounts, Intelligent Services, and Service-related accounts. There is an estimated 60% travel for this role.

Thrive at work and at home:

• Benefitskick in onDAY ONEfor youandyour family, including health insurance and holistic wellness programs that include generous incentives –WE DARE TO CARE!
• Family building benefitsinclude fertility coverage and adoption/surrogacy assistance.
• 401Kmatchup to 6%, plus an additional 2% core contribution = up to8%company contribution.
• Paid time off,including in support ofvolunteerandparental leaveneeds.
• Educational and training opportunities through company programs along withtuition assistanceandstudent debt support.
• Learn moreabout our benefitshere!

Where is the work:

This position has been designated asremote within a geography and will be performed in Charlotte, NC; Raleigh, NC, or Richmond, VA.

What you will do:

• Provide timely, expert service advice and instruction to technical, maintenance, installation, and training needs of assigned accounts.
• Effectively manage commercial policy within the assigned financial budget to quickly address customer issues to maintain relationships and to deliver an excellent customer experience.
• Serve as the main service liaison between the customer, Thermo King Corporation and our dealers to ensure a consistent level of service and strong communication on all service matters to reduce costs, downtime, and improve efficiency.
• Works closely with other sales and service staff, internal functions, and leadership to resolve issues quickly and provide customers with a great experience.
• Monitor and enforce dealer compliance with authorized dealer agreement as it related to service issues.
• Bring customer issues and awareness to Thermo King Corp in order to develop long term technical and/or product development solutions to the market.
• Ensure adherence to safety rules (vehicle safety) in the field.

What you will bring:

• High School or Associate’s Degree; Bachelor’s degree from a four-year college or university preferred
• Minimum of five (5) years’ experience in field service/sales support or related role. Prior experience working with dealers is a plus.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI in previous 5 years; Hit & Run, License Suspension, Reckless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• Strong communication skills, including training
• Good problem-solving skills
• Ability to travel 60%

Compensation:

Base Pay Range: $95,000 – 120,000

Total compensation for this role will include a commission/incentive plan.

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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