Service Porter - Stevens Creek BMW

Sonic Automotive; Santa Clara (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) with match

Paid time off

Parental leave

Training and development

Team collaboration

Job summary

Stevens Creek BMW, part of the Sonic Automotive family, seeks a Service Porter to support the dealership's Service Department by moving and presenting vehicles and delivering excellent customer service. This role emphasizes safety and efficiency in a fast-paced environment.

Responsibilities include vehicle transport, prep, and collaboration with advisors and technicians. The position offers hourly pay of $21.00, full-time schedule, and a comprehensive benefits package.

Qualifications

• Customer service and safety-focused demeanor.
• Ability to stand, walk, bend, and lift up to 50 pounds.
• Reliable, punctual, and able to work independently or with a team.
• Previous automotive dealership or porter experience preferred but not required.

Responsibilities

• Greet customers and direct vehicles to service areas.
• Transport vehicles safely on the service drive and dealership property.
• Maintain cleanliness of service lanes, parking areas, and waiting areas.
• Assist service advisors and technicians by locating, staging, and delivering vehicles.
• Perform basic vehicle prep tasks including washing and fueling.
• Monitor lot organization and vehicle placement for efficiency.
• Follow safety policies while delivering professional customer service.

Skills

Customer service

Interpersonal communication

Safety awareness

Physical stamina

Job description

At Stevens Creek BMW, part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!

Salary: $21.00 per hour

Job Description

Summary

The Service Porter plays a key role in supporting the dealership's Service Department by ensuring vehicles are properly moved, maintained, and presented while delivering exceptional customer service. This position helps maintain an organized, safe, and efficient service environment and contributes to a positive customer experience.

Responsibilities

• Greet customers promptly and assist with directing vehicles to designated service areas.
• Transport customer and dealership vehicles safely throughout the service drive, parking lot, and dealership property.
• Maintain the cleanliness and appearance of service lanes, parking areas, customer waiting areas, and dealership grounds.
• Assist service advisors and technicians by locating, staging, and delivering vehicles as needed.
• Perform basic vehicle preparation tasks, including washing, vacuuming, fueling, and inspecting vehicles prior to customer delivery.
• Monitor lot organization and ensure vehicles are parked in designated locations to maximize operational efficiency.
• Follow all dealership safety policies and procedures while providing professional and courteous customer service.

Qualifications

• Strong customer service and interpersonal communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail and safety.
• Reliable, punctual, and able to work independently as well as part of a team.
• Ability to stand, walk, bend, and lift up to 50 pounds throughout the workday.
• Previous automotive dealership, valet, porter, or customer service experience is preferred but not required.

Additional Requirements

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Compensation

• $21.00 per hour

(The Porter Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $21.00.)

Schedule

• Full Time
• Monday through Saturday availability
• Sundays off

What We Offer

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth
• A collaborative, performance-driven work environment

Learn more: https://jobs.sonicautomotive.com/benefits

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.