Service Porter - Rockville Audi

Sonic Automotive; Rockville (MD); On-site; Full time

Job summary

An established industry player is seeking a Service Porter to enhance customer experience at their Rockville location. This role is crucial for ensuring smooth operations by greeting customers, managing service traffic, and maintaining a clean environment. The ideal candidate will have excellent customer service skills and a commitment to safety and professionalism. You'll be part of a supportive team that values your growth and development, offering competitive pay and comprehensive training. Join this dynamic team and make a significant impact in the automotive service industry!

Benefits

Comprehensive Training

Competitive Compensation

Unparalleled Benefits

Team-Based Environment

Qualifications

• Must be authorized to work in the USA and pass pre-employment testing.
• Strong customer service skills and a professional appearance are essential.

Responsibilities

• Greet customers and direct them to the appropriate service personnel.
• Control service traffic flow and maintain a clean service area.
• Safely drive customer vehicles and report any damages immediately.

Skills

Customer Service

Attention to Detail

Safe Driving

Education

High School Diploma

Job description

Service Porter - Rockville Audi in Rockville, MD at Sonic Automotive

Job Type: Other

Experience: Associate

About

At Rockville Audi, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Pay: $16-$18 per hour

Schedule: Monday-Sat with a weekday off

Hours: 40 hours full time.

Job Description

The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience while maintaining an orderly service parking area.

Duties and Responsibilities:

1. Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location.
2. Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around).
3. Controls service traffic flow, parking, and assists with loaner vehicles as needed. Parks vehicles after they have been written up.
4. Drives safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation.
5. Retrieves customer vehicles at cashier for pick-up; waits at vehicle for customer, thanks customers for their business.
6. Installs disposable seat covers, steering wheel covers, floor mats, and I.D. tags in all the vehicles taken in for service.
7. Delivers the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot.
8. Maintains a clean and safe service drive area, free of trash, water, leaves, and dirt.
9. Drives vehicles to and from service lane, service stalls, and parking lot as needed.
10. Makes key tags for vehicles.
11. Maintains a professional appearance.
12. Performs other duties as assigned.
13. Follows all company safety policies and procedures and immediately reports any and all accidents to a manager or supervisor.
14. Must be able to perform each essential duty satisfactorily.
15. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
16. All applicants must be authorized to work in the USA.
17. All applicants must perform duties and responsibilities in a safe manner.
18. All applicants must demonstrate the ability to pass pre-employment testing, including background checks, MVR, drug test, credit report, and valid driver license.

It's time to make the most important move of your career. From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.