Service Porter - Grand Junction Volkswagen

Sonic Automotive; Grand Junction (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Service Porter to enhance customer experience and ensure smooth vehicle flow in their service area. This role involves greeting customers, managing service traffic, and maintaining a clean environment. The ideal candidate will possess a valid driver's license and a commitment to safety, ensuring every vehicle is handled with care. Join a dynamic team that values internal growth and offers comprehensive training, competitive compensation, and exceptional benefits. This is your opportunity to thrive in the automotive industry and make a significant impact on customer satisfaction.

Qualifications

• Valid driver's license and good driving record are essential.
• Must be authorized to work in the USA and pass pre-employment testing.

Responsibilities

• Greet customers and assist with service traffic flow.
• Maintain a clean service area and report any damages.
• Drive vehicles safely to and from service areas.

Skills

Customer Service

Driving Skills

Attention to Detail

Education

High School Diploma or equivalent

Job description

Job Description

The Service Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience while maintaining an orderly service parking area.

Duties and Responsibilities:

1. Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location.
2. Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around).
3. Controls service traffic flow, parking, and assists with loaner vehicles as needed. Parks vehicles after they have been written up.
4. Drives safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation.
5. Retrieves customer vehicles at cashier for pick-up; waits at vehicle for customer, thanks customers for their business.
6. Installs disposable seat covers, steering wheel covers, floor mats, and I.D. tags in all the vehicles taken in for service.
7. Delivers the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot.
8. Maintains a clean and safe service drive area, free of trash, water, leaves, and dirt.
9. Drives vehicles to and from service lane, service stalls, and parking lot as needed.
10. Makes key tags for vehicles.
11. Maintains a professional appearance.
12. Performs other duties as assigned.
13. Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications:

Required:

• All applicants must be authorized to work in the USA.
• Valid driver's license and good driving record.
• All applicants must be able to demonstrate the ability to pass pre-employment testing, which includes background checks, MVR, drug test, credit report, and valid driver license.

Schedule:

• Full Time
• Saturday availability

It's time to make the most important move of your career. From our cooperative team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.