Service Porter - Beverly Hills BMW

Sonic Automotive; California; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking automotive retailer as a Service Greeter/Porter, where you'll play a vital role in ensuring customer satisfaction and smooth operations. This position involves greeting customers with a friendly attitude, managing vehicle flow, and maintaining a clean service environment. You'll enjoy competitive pay, comprehensive training, and a supportive team atmosphere. With opportunities for internal advancement and a commitment to employee development, this role offers a rewarding career path in the automotive industry. If you are passionate about providing excellent service and working in a dynamic environment, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Training Programs

Team Recognition Programs

Qualifications

• Ability to perform essential duties satisfactorily.
• Must be authorized to work in the USA.

Responsibilities

• Greet customers and direct them to the appropriate service area.
• Control service traffic flow and maintain a clean service area.
• Drive customer vehicles safely and report any damage.

Skills

Customer Service

Vehicle Management

Safety Compliance

Education

High School Diploma

Job description

At Beverly Hills BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintaining an orderly service parking area.

Duties and Responsibilities:

1. Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location.
2. Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around).
3. Controls service traffic flow, parking and assists with loaner vehicles as needed. Parks vehicles after they have been written up.
4. Drives safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation.
5. Retrieves customer vehicles at cashier for pick-up; waits at vehicle for customer, thanks customers for their business.
6. Installs disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service.
7. Delivers the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot.
8. Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.
9. Drives vehicles to and from service lane, service stalls, and parking lot as needed.
10. Makes key tags for vehicles.
11. Maintains a professional appearance.
12. Performs other duties as assigned.
13. Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Salary: $18 / hour

(The Porter Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.50 and $18.00.)

Qualifications

1. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
2. The requirements listed are representative of the knowledge, skill, and/or ability required.
3. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
4. All applicants must be authorized to work in the USA.
5. All applicants must perform duties and responsibilities in a safe manner.
6. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

About the company

Sonic Automotive, Inc. is an automotive retailer. The Company operates dealers and collision repair centers in the metropolitan southeastern, midwestern, and southwestern United States. Sonic Automotive sells new and used cars and light trucks, as well as replacement parts. Sonic Automotive also provides vehicle maintenance, warranty, paint, repair, and arranges financing services.