Service Porter Baytown Ford

Sonic Automotive; Baytown (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading automotive company as a Service Greeter/Porter, responsible for managing service customer vehicles and ensuring a smooth traffic flow. You'll greet customers, assist with parking, and maintain a clean service area while providing excellent customer service. Enjoy comprehensive training, competitive pay, and excellent benefits as you advance your career in the automotive industry.

Benefits

Comprehensive Training

Competitive Pay

Excellent Benefits

Qualifications

• Must be authorized to work in the USA.
• Must pass pre-employment testing including background checks.

Responsibilities

• Greet customers and direct them appropriately.
• Control service traffic flow and assist with parking.
• Maintain a clean and safe service drive area.

Skills

Customer Service

Safety Awareness

Job description

Job Description

Summary

The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility, increasing customer convenience, and maintaining an orderly service parking area.

Duties and Responsibilities

1. Greet all customers entering the service area with a friendly, professional attitude, answer their questions, and direct them appropriately.
2. Determine if customers have an appointment, record their name, VIN, tag number, mileage, and existing vehicle damage (walk around).
3. Control service traffic flow, assist with parking and loaner vehicles as needed. Park vehicles after they have been written up.
4. Drive safely and report any lot damage immediately. Zero lot damage is the goal and expectation.
5. Retrieve customer vehicles at the cashier for pickup; wait with the vehicle for the customer, and thank them for their business.
6. Install disposable seat covers, steering wheel covers, floor mats, and I.D. tags in all serviced vehicles.
7. Deliver keys and repair order copies to the Service Advisor immediately after parking a vehicle.
8. Maintain a clean and safe service drive area, free of trash, water, leaves, and dirt.
9. Drive vehicles to and from the service lane, stalls, and parking lot as needed.
10. Create key tags for vehicles.
11. Maintain a professional appearance and perform other duties as assigned.
12. Follow all safety policies and procedures, and report any accidents immediately to a manager or supervisor.

Qualifications:

Required Qualifications

• Must be authorized to work in the USA.
• Must perform duties safely and responsibly.
• Must pass pre-employment testing, including background checks, MVR, drug test, credit report, and possess a valid driver’s license.

Additional Information

It's time to take the next step in your career. Join our team and enjoy comprehensive training, competitive pay, and excellent benefits. Experience the best of a career in the automotive industry with us.