Service Porter

Myers Auto Group; West Palm Beach (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Land Rover Palm Beach in West Palm Beach, FL is seeking two full-time Valet/Porters for our Service Department. You will greet customers, transport them to service bays, and ensure on-time deliveries while maintaining a clean, professional environment.

In this role you will log deliveries, obtain signatures, keep courtesy cars neat, and assist Service Advisors as needed. A strong customer service approach and reliable attendance are essential.

Qualifications

• Customer service orientation in a fast-paced environment.
• Must possess a valid driver's license and a clean driving record.
• Present a professional image and communicate clearly with customers.

Responsibilities

• Greet customers on arrival and notify the service advisor of their arrival.
• Maintain a clean and orderly service drive area for customers.
• Transport clients to and from requested destinations promptly and politely.
• Complete delivery logs and obtain customer signatures.
• Keep courtesy vehicles neat and report any issues to dispatch.
• Inform the Scheduling Coordinator of location changes and keep records current.
• Turn in all paperwork and keys to the Scheduling Coordinator at day’s end.
• Support Service Advisors in the Drive by tagging/moving vehicles and greeting customers.
• Follow safety policies and report any accidents immediately.
• Adhere to delivery schedules and the service area guidelines.

Skills

Customer service

Driver's license

Professional appearance

Team player

Punctuality

Job description

Job DetailsJob Location: Land Rover Palm Beach - West Palm Beach, FL 33411Job Category: AutomotiveLand Rover Palm Beach is looking to hire two full-time Valet/Porters for our Service Department.

POSITION RESPONSIBILITY:

This is one of the most important and customer sensitive positions in the Service Department. This position requires excellent customer handling skills because most of the workday will be spent in direct contact with clients. You will ensure that vehicles are properly delivered to service bays and customers while meeting on-time obligations.

QualificationsESSENTIAL DUTIES AND TASKS

• Greet customers as they arrive in the service drive and inform the corresponding service advisor of their arrival.
• Ensure a clean environment for customers to enjoy.
• Transport clients to and from their requested destinations in a prompt and polite manner.
• Complete a log at the time of delivery and request customer's signature.
• Always keep courtesy car neat & clean.
• Always advise the Scheduling Coordinator of your location.
• Turn in all paperwork and keys nightly to the Scheduling Coordinator.
• Help maintain the professional appearance of the service department.
• Secure cars on premises, usually inside the shop, before leaving for the day.
• Assist Service Advisors in the Service Drive as needed with tagging and moving vehicles and greeting customers.
• Follow company safety policies and practices, and immediately report all accidents to a manager or supervisor.
• Closely follow delivery schedules and delivery area guidelines.
• Other duties as assigned by management.

JOB REQUIREMENTS:

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the candidate will possess the abilities or aptitudes to perform duties proficiently.

Ability to:

• Create and maintain a safe work environment by abiding to and enforcing all safety regulations and practices found in the Company’s Safety Program.
• Create a safe work environment where everyone is treated with dignity, compassion, and respect.
• Provide superior quality service to internal and external customers.
• Be an effective team member who is innovative, proactive, and focused on quality improvements.
• Work effectively with staff, customers, and all levels of management.
• Present a positive and professional image to customers, staff, and vendors.
• Ability to read and comprehend instructions and information.
• Show professional approach towards customers, co-workers and public at large.
• Demonstrate adherence to company procedures.
• Ability to work with appropriate personnel including department manager, Dispatch, Service Advisors.
• Maintain professional appearance and demeanor in accordance with company's established guidelines.
• Always conform to company’s established safe driving standards.

Drug Free Workplace/ Equal Opportunity Employer

ENVIRONMENT/PHYSICAL DEMANDS OF POSITION:

Will drive company-provided vehicles six to eight hours per shift. Will bend, stoop, and reach as necessary.