Service Porter

Chastang Autocar; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

401k plan

Health savings account

Disability insurance

Life insurance

Paid holidays

Medical, dental, and vision

Job summary

Chastang Ford, located in Houston, TX, is seeking a Service Porter to greet customers, transport vehicles, and maintain an orderly service area. This hourly role involves assisting technicians, managing the service drive, and supporting on-site operations with a focus on safety and efficiency.

The ideal candidate will be able to follow directions, stay calm under pressure, and communicate effectively with customers and team members.

Qualifications

• Customer service oriented with strong communication skills.
• Ability to prioritize tasks and stay organized.
• Capable of maintaining composure under pressure and handling multiple requests.
• Strong rapport building with customers and team members.
• Ability to understand directions and follow safety procedures.

Responsibilities

• Greet customers and assist with check-in at the service drive.
• Transport customers and vehicles to and from the shop.
• Keep parking lot and shop area clean and organized.
• Assist technicians by parking and bringing vehicles into service.
• Help with pickup/delivery of customer vehicles as needed.

Skills

Customer service

Teamwork

Communication

Organizational skills

Problem solving

Calm under pressure

Tools

Forklift

Job description

The Service Department at Chastang Ford is growing and we need more great people for our amazing team. Our service Porters are often the Face of the Service Department and play one of the most critical roles in the dealership. The Service Porter is an hourly employee who greets customers, transports customers and vehicles from home or business locations to the shop, and keeps the lot and shop orderly and clean.Service Porter is an hourly non-exempt/salaried exempt position that reports to the Assistant Shop Foreman. The Service Porter assists the Assistant Shop Foreman in keeping ensuring a safe and clean work environment.

Chastang Ford-"The Ford Truck Experts"

THE COMPANY:

The Chastang Family has been involved in the automotive industry since 1933. Our focus is on providing a family atmosphere where our employees, customers, and community thrive. We aim to create a great place to work, learn and grow.

• Transparency with employees and management
• Freedom to make decisions
• Providing work-life balance
• Business is growing

THE POSITION:

We are to maintain the trust of our customers. We should make sure that while their vehicle is in our shop, we are careful to maintain the integrity of that vehicle. Make sure that doors are locked, windows rolled up, and parked in a secure area.

• Ensure the parking lot remains organized
• Assist technicians with parking and bringing vehicles in for service.
• Ensure vehicles on the service drive are parked in a prompt manner.
• Bring vehicles from the parking lot to the service drive for customer delivery.
• Assist with pick-up and delivery of customer vehicles to and from the facility
• Ensure the shop and parking lot remain clean

QUALIFICATIONS:

• Ability to understand and follow directions
• Skill and ability to organize and prioritize work
• Be able to perform in a calm manner when under pressure
• Ability to effectively establish rapport, present information, and respond to questions from managers and team members.
• Ability to solve practical problems
• Excellent oral communication skills are required.
• Must be able to operate a forklift

PHYSICAL DEMANDS:

• Must be able to drive and operate a motor vehicle.
• Must be able to hear and speak clearly to communicate with others.
• Must be able to ascend and descend a step ladder.
• Must be able to stand, kneel, or crouch for extended periods of time.
• Must be able to regularly lift and exert up to 50 pounds of force in order to carry, push, pull, or otherwise move objects.
• Must be able to climb into and out of medium-duty trucks
• Must be able to perform job functions outside when it rains

WORKING CONDITIONS:

The successful candidate will be a highly motivated and organized individual. They will be able to work well in a family atmosphere and will take great pride in producing outstanding results and unparalleled quality with a sense of urgency

THE LOCATION:

Chastang Ford is located in Houston, TX approximately one-mile East of I-69 on the 610 North Loop East.

WHY SHOULD YOU APPLY:

• Very competitive pay plans
• 401k plan with company matching
• Dealer-covered Health Saving Account
• Dealer covered short-term and long-term disability, life insurance competitivepay plan
• Paid Holidays Off
• Medical, Dental, and Vision plans
• Employeediscounts on vehicles, parts, and service work