Service Porter

Pacific BMW; Glendale (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Pacific BMW is seeking a Service Porter to join their team. In this role, you will engage with customers, assist with vehicle deliveries, and maintain organization in the service drive. The ideal candidate has a strong driving record, attention to detail, and a commitment to excellent customer service.

Benefits

Paid time off

Health insurance

401k with employer contribution

Complimentary life insurance

Dental and vision insurance

Qualifications

• Minimum 3 years driving experience with a U.S. driver's license.
• Detail-oriented, with a superior work ethic.
• Must engage with customer interactions effectively.

Responsibilities

• Assist with shuttle driving and delivering cars safely.
• Proactively engage all guests upon visiting the dealership.
• Organize vehicles on-site and ensure damages are noted accurately.

Skills

Attention to detail

Excellent parking record

Customer engagement

Education

High school diploma or equivalent

Tools

Manual & automatic transmission experience

Job description

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This range is provided by Pacific BMW. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $19.00/hr

Pacific BMW is looking to hire a Concierge for our Service Drive Operations at our Dealership. This position reports to Service Management. The Hours are Monday to Friday 7:30am to 6:00pm and Saturdays from 8:00am - 4:00pm, this is a full-time 40hr per week position and it is paid hourly. The starting pay rate is $18.

Company Overview

Pacific BMW is a family-owned Dealership operated in Glendale since 1982. We have a new state of the art facility with upgrades, clean and organized work environment. We are proud to be recognized as an honest, inviting and innovative business amongst the top Southern California dealerships. Our employee benefits include paid-time off, health insurance, complimentary life insurance; dental, vision and supplemental insurance at group rates; 401k with matching employer contribution; tenured and accolated leadership team; and many opportunities for growth and development for all employees.

Qualifications

• Required minimum of 3 years with a driver's license in the U.S.
• Professional driving experience with an excellent parking record
• Work with a sense of urgency while maintaining safe driving protocols
• Detail-oriented and attentive to customers' needs
• Ability to easily engage in conversation and personalize customer interactions
• Manual & automatic transmission experience is preferred
• Superior work ethic, dependability and professionalism
• High school diploma or equivalent
  
  

Job Responsibilities

• Proactively acknowledge and engage all guests visiting the Dealership following Pacific BMW’s standards
• Assist with shuttle driving and delivering cars to customers, technicians, and the car wash safely and efficiently
• Understand and execute the basic processes that occur on the Drive such as lane designation, hats program, the role of advisors, and the keybox
• Utilize the tire pressure monitor and perform oil/coolant top-offs
• Check that all cars have been properly cleaned before the customer picks up the car
• Follow all procedures related to the Tag Program and Get Ready Log
• Assist with opening and closing procedures
• Help Service Advisors and technicians as needed
• Familiarize and utilize the Dealership computer programs such as MDL
• Assist with off-loading vehicles from tow trucks
• Check-in vehicles on the service drive while ensuring all damages are noted accurately
• Organize vehicles on-site and off-site following supervisor’s guidance
  
  

Physical Requirements

• Surroundings: position requires to move throughout the company facility for most of the shift, spend time outdoors exposed to the weather, and spend some time indoors in air-conditioned areas
• On a regular basis: standing, walking, bending, twisting and/or stooping, kneeling and/or squatting, climbing stairs, lifting, reaching and/or lifting overhead, grabbing with hands, pushing and pulling heavy machinery
• Infrequently: sitting
  
  

Note

To qualify for employment, the top candidates must submit to a pre-employment investigation that includes a background check, MVR & drug testing. Pacific BMW is an Equal Opportunity Employer with a Drug-Free work environment.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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