Service Porter

Shelby American, Inc.; Fremont (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent automotive service company is seeking a Service Porter to join their dynamic team. The ideal candidate will assist in maintaining vehicle organization and provide exceptional customer service while interacting with clients and assisting service technicians. This entry-level position offers ample opportunities for growth and development within the company's supportive culture.

Benefits

Career path opportunities

Positive culture and supportive team

Competitive compensation

Growth opportunities

Comprehensive benefits package

Qualifications

• Valid driver's license with a clean driving record.
• Demonstrate a high 'HQ' (Hospitality Quotient).
• Ability to work independently and as part of a team.

Responsibilities

• Safely move and organize vehicles within the service department.
• Assist customers with loading and unloading their vehicles.
• Maintain a clean and organized service area.

Skills

Strong work ethic

Positive attitude

Excellent communication

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Job description

Description

No prior automotive industry experience is required to apply!

The Service Porter is a vital member of the service department team, ensuring smooth operations and a positive customer experience. You'll be responsible for cleaning, maintaining, and moving vehicles, while also assisting service advisors and technicians.

Responsibilities:

Vehicle Movement and Organization:

• Safely move vehicles within the service department (between service bays, parking lots, etc.).
• Organize vehicles on the service lot according to dealership display standards.
• Assist with customer vehicle pick-up and drop-off.

Customer Service:

• Provide a friendly and professional demeanor to customers.
• Assist customers with loading and unloading belongings from their vehicles.
• Answer basic customer questions and direct them to service advisors when needed.

Service Department Support:

• Maintain a clean and organized service area (sweeping, vacuuming, removing trash).
• Assist service advisors and technicians with tasks as directed.
• May shuttle customers to and from dealership (if applicable).

Additional Responsibilities:

• May perform errands for the service department, such as picking up parts.
• Adhere to all safety regulations and procedures.
• Other duties as assigned

Qualifications:

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Education: High school diploma or equivalent.
• Experience: No previous experience required!
• Certifications: Valid driver's license with a clean driving record.
• Skills:
• Strong work ethic with a positive and helpful attitude.
• Ability to work independently and as part of a team.
• Excellent attention to detail and a commitment to quality.
• Good physical condition able to perform manual labor tasks (standing, bending, lifting).
• Excellent communication and interpersonal skills.

Benefits of Working at Swickard:

• Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture - Be part of a supportive and collaborative team.
• Growth Opportunities - Opportunities for continued personal and professional growth.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and services.
• We are a team. Everyone plays a role in our success.
• Culture: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our career's alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.