Service Planning Specialist

TRUGREEN; Allentown (Lehigh County); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company-matching 401(k)

Pre-employment testing

Job summary

TruGreen is seeking a route planner/dispatcher to design daily and weekly route plans for the Allentown branch using route analysis software and work orders. You will analyze plans, resources, and territory data to optimize service delivery and report metrics to the Service Planning Supervisor.

The role requires 1–2 years of dispatcher or customer service experience, strong communication, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED or equivalent experience in service industry.
• 1–2 years of related experience as dispatcher or customer service agent.
• Strong written and verbal communication skills with attention to detail.

Responsibilities

• Creates approximately 70 route plans using work order data and route analysis software.
• Communicates routes within assigned territory to service personnel.
• Summarizes and reviews plans daily with the Service Planning Supervisor.
• Creates summary reports daily for supervisor.
• Performs other duties as assigned.

Skills

Dispatch experience

Data analysis

Independent teamwork

Education

High school diploma or GED

Tools

Route analysis software

Microsoft Office

Job description

101579 764 Roble Rd, Allentown, Pennsylvania 18109

Position Overview

Uses route analysis software to create effective and efficient daily and weekly route plans for assigned branch locations. Performs data analysis of plans, resource availability and territory. Maintains geographic codes, addresses and customer information. Reports metrics on a daily basis to Service Planning Supervisor.

Responsibilities

• Creates approximately 70 route plans using work order data and route analysis software.
• Communicates routes within assigned territory to service personnel.
• Summarizes and reviews plans daily with the Service Planning Supervisor.
• Creates summary reports daily and provides to supervisor.
• Performs other duties as assigned.

Education and Experience Requirements

High school diploma or (GED) or equivalent combination of education and/or experience in the service industry 1-2 years of related experience as dispatcher and/or customer service agent

Knowledge, Skills, and Abilities

• Written and verbal communication skills, including delivering presentations
• Attention to detail and quantitative analytical skills
• Ability to operate independently and collaboratively within a team
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
• Ability to manage multiple, repetitive tasks
• Ability to utilize software to forecast customer demand and route capacity
• Ability to effectively interact with co-workers and the public
• Basic knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: Sit, stand and walk Use hands and arms to handle, feel or reach Speak and hear Use close vision abilities Occasionally required to: Lift or move up to 25 lbs. independently Stoop, kneel, crouch or crawl Noise level Low to moderate Adverse Conditions Minimal Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job.

Pay Ranges

$31,819.00 - $60,138.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law.

Benefits

• Medical/Dental/Vision insurance
• Company-matching 401(k)
• In addition to other programs and perks
• TruGreen performs pre-employment testing.

Equal Opportunity

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).

Compliance Notices

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

Company Overview

TruGreen is the nation's largest and most comprehensive provider of lawn and landscape services. We are proud to have over 200 branches across the country so that you will find opportunities with us no matter where life takes you. Plus, we offer competitive pay and a comprehensive benefits package, including medical, dental, vision and 401k plans. With our small-company feel, tight-knit communities and 40 years of time-tested training, you will have everything you need to grow your career with us at TruGreen.