SERVICE PLANNING SPEC (Remote)

Terminix; Olympia (WA); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative company is seeking a Service Planning Specialist who will play a crucial role in optimizing route plans for service operations. This position involves utilizing advanced routing software to analyze data, manage schedules, and communicate effectively with service teams. The ideal candidate will possess strong analytical skills and a commitment to excellence, ensuring efficient operations that enhance customer satisfaction. With opportunities for growth and a supportive work environment, this role is perfect for those looking to make a significant impact in a dynamic industry.

Benefits

Health benefits from Day 1

Retirement plans

Paid time off

Opportunities for growth and training

Qualifications

• Advanced knowledge of Routing and Scheduling software systems.
• 1-2 years of experience in dispatcher or customer service roles.

Responsibilities

• Create route plans using work order data and route analysis software.
• Communicate routes to service personnel and review plans daily.

Skills

Routing and Scheduling software

Analytical skills

Communication skills

MS Office Applications

Time management

Education

High school diploma or GED

1-2 years of related experience

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

Routing and Scheduling software

Job description

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Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Key Relationships

• Planning & Scheduling Supervisor
• Planning & Scheduling Sr. Leader
• Director Routing and Scheduling
• VP Logistics
• Branch Managers, Service Managers, and Technicians
• Contact Center colleagues
• North America Managers and Colleagues
• Key customers
• Strong relationships within customer organization and Field

Job Summary

This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability, and territory. This role will also maintain geographic codes, addresses, and customer information and report metrics daily to the Service Planning Supervisor and Branch Managers/Technicians.

Key Performance Indicators

• Work Orders scheduled per day/month
• 30 and 60 day completion rate
• Planned Miles between Work Orders

Principal Duties And Responsibilities

• Create route plans using work order data and route analysis software
• Communicate routes within assigned territory to service personnel
• Review plans daily with the Service Planning Supervisor
• Create daily summary reports for supervisor
• Perform other duties as assigned

Candidate Summary

Required Experience:

• Advanced knowledge of Routing and Scheduling software systems
• Knowledge of company’s branch service department, resources, territory structure, and scheduling
• Verbal and written communication skills, including public speaking
• Analytical skills and attention to detail
• Proficiency with MS Office Applications (Word, Excel, Outlook, PowerPoint)
• Ability to interpret business documents, manuals, regulations
• Ability to manage multiple tasks
• Basic understanding of texting and related software
• Effective interaction with co-workers and the public
• Basic knowledge of the company’s operating systems

Required Leadership Traits and Characteristics

• Strong communication skills to influence stakeholders
• Drive, work ethic, personal accountability, and ability to work under pressure
• High integrity and ability to build trusting relationships

Formal Education, Qualifications, or Training

• High school diploma or GED, or equivalent experience in the service industry
• 1-2 years of related experience as dispatcher or customer service agent

Physical Demands and Working Conditions

Must meet physical demands such as moving objects up to 10 pounds, sitting for long periods, repetitive motions, and effective communication.

Additional Requirements

• Close visual acuity for detail-oriented tasks
• Inside working environment with variable conditions

Compensation

Hourly: $18.00 - $25.20, with variations based on location, skills, experience, and performance factors.

Why Choose Us?

Opportunities for growth, training, benefits, and a supportive work environment. Full-time colleagues qualify for benefits starting Day 1, including health, retirement, and paid time off.

We are committed to diversity, equity, and inclusion, and to providing a safe workplace free of discrimination and compliant with all laws.