Service Planner (II) - US

NCR Corporation; Georgia (VT); Hybrid; USD 50,000 - 80,000; Full time

Job summary

Join a dynamic team as a Service Planner (II) and play a crucial role in ensuring seamless service delivery across the United States. This impactful position involves analyzing service requests, managing parts, and optimizing customer satisfaction. The collaborative environment fosters growth opportunities and continuous learning, making it an exciting chance to advance your career in a leading global provider of digital commerce solutions. Be part of a company that values innovation and customer experience, while making a significant impact in the retail, restaurant, and banking industries.

Benefits

Growth Opportunities

Collaborative Environment

Continuous Learning

Employee Discounts

Qualifications

• Detail-oriented professional with planning and coordination skills.
• Experience in customer service and parts management.

Responsibilities

• Analyze service requests and assign calls based on engineer skills.
• Manage parts availability and ensure effective communication.

Skills

Planning and Coordination

Customer Service

Parts Management

Communication Skills

Geographical Coordination

Problem Solving

Education

Bachelor's Degree

Relevant Certifications

Tools

Lync/Skype

Documentation Tools

Job description

Service Planner (II) - US page is loaded

Service Planner (II) - US

Apply locations BELGRADE, SRB time type Full time posted on Posted Yesterday job requisition id R0152223

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Location: Belgrade, Hybrid

Shifts: 2nd and 3rd

Grade: 07

Service Planner (II) – US

Are you a detail-oriented professional with a knack for planning and coordination? Join our dynamic team as a Service Planner (II) and play a crucial role in ensuring seamless service delivery across the United States!

Key Responsibilities:

• Strategic Review: Analyze service request (SR) notes to understand all aspects before assignment or reassignment.
• Efficient Call Assignment: Assign calls based on Customer Engineer (CE) skills, schedules, and SR specifics like type, severity, and urgency.
• Customer Prioritization & Workload Balancing: Prioritize customer needs and balance workloads effectively.
• Geographical Coordination: Optimize the geographical relation between SR sites and CE proximity.
• Parts Management: Ensure part availability and source parts locally, regionally, or globally as needed.
• ETA Alignment: Align CE estimated time of arrival (ETA) with part ETA to maximize service level agreement (SLA) opportunities.
• Customer Requirements: Address specific customer requirements and monitor overall territory status.
• SR Management: Create, reassign, and adjust SRs, change CE statuses, and handle SR cancellations.
• Communication: Maintain clear communication via phone, email, and Lync/Skype with all NCR Services and Services Enablement Departments.
• Documentation: Document all actions taken on SRs in public notes.
• Proactive Parts Ordering: Order parts proactively and at CE request, manage parts processing and transferring.
• Escalation Management: Oversee premium freight, suppress escalations, and provide out-of-process solutions for aged calls.
• Continuous Improvement: Identify improvement opportunities and provide closed-loop feedback to enablement organizations.
• Training & Development: Attend all company-mandated/recommended training courses.
• Support: Provide support across the United States and perform other duties as directed by the employer.

Why Join Us?

• Impactful Role: Be at the heart of our service operations, ensuring customer satisfaction and operational efficiency.
• Collaborative Environment: Work with a supportive team and engage with various departments to drive success.
• Growth Opportunities: Take advantage of continuous learning and development opportunities to advance your career.

If you’re ready to take on a challenging and rewarding role, apply now and become a vital part of our team!

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.comemail domain.”

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