Service Parts Specialist

Schneider Electric; New York (NY); On-site; USD 86,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Retirement plan

Job summary

Schneider Electric in Raleigh, NC is seeking a Service Proposal Specialist to identify and nurture opportunities from inbound leads and proactive outbound activity. You will understand technical offers and how they fit the Schneider Electric solution for customers, building strong stakeholder relationships.

The role focuses on quoting service parts, coordinating with sales, procurement, and technicians, and delivering timely, accurate proposals.

Qualifications

• Holds a four-year engineering or business degree.
• Technical or engineering background; familiar with building construction, HVAC, and building automation/smart building tech.
• Enjoy selling with a flexible work environment.
• Strong customer service orientation.

Responsibilities

• Identify, qualify, and quote service parts opportunities for existing and prospective customers.
• Prepare accurate parts quotations, pricing, and proposals for repair, maintenance, retrofit, modernization, and service agreement opportunities.
• Proactively follow up on parts quotations and customer inquiries to maximize conversion and ensure a positive customer experience.
• Develop relationships with customers and internal stakeholders to understand equipment lifecycle needs and identify replacement/upgrade opportunities.
• Collaborate with local sales, service technicians, procurement, and operations to ensure timely delivery of parts solutions.
• Maintain understanding of Schneider Electric's Digital Energy, Power, Building Automation, and related service parts portfolios.
• Research legacy equipment to identify compatible replacement, retrofit, and upgrade options.
• Maintain high levels of customer interaction through prompt communication and professional support.
• Accurately manage opportunity, quotation, and customer information within Schneider Electric systems and reporting.

Education

Four-year engineering or business degree

Job description

Position - Service Proposal Specialist

Location: Preference is Raleigh, North Carolina

Your mission:

Identify and nurture opportunity from inbound generated leads as well as focused, proactive outbound sales activity. Building and maintaining relationships with key stakeholders within your customer base and the Schneider Electric Business is fundamental to the success in role. You will be required to understand a technical offer and the part it plays in the wider Schneider solution for the customer.

Your Main Responsibilities:

• Support the sales organization by identifying, qualifying, and quoting service parts opportunities for existing and prospective customers.
• Prepare accurate parts quotations, pricing, and proposals for repair, maintenance, retrofit, modernization, and service agreement-related opportunities.
• Proactively follow up on parts quotations and customer inquiries to maximize conversion rates and ensure a positive customer experience.
• Develop strong relationships with customers and internal stakeholders to understand equipment lifecycle needs and identify opportunities for replacement, upgrade, and modernization solutions.
• Collaborate closely with local sales teams, service technicians, procurement, and operations teams to ensure timely and accurate delivery of parts solutions.
• Maintain a thorough understanding of Schneider Electric's Digital Energy, Power, Building Automation, and related service parts portfolios.
• Research legacy equipment and identify compatible replacement, retrofit, and upgrade options to support customer reliability and sustainability goals.
• Maintain exceptional levels of customer interaction through prompt communication, responsiveness, and professional support.
• Accurately manage opportunity, quotation, and customer information within Schneider Electric systems, ensuring all reporting and forecasting requirements are met.
• Participate in ongoing product, technical, and sales training to expand knowledge of Schneider Electric products, services, and value propositions.

Qualifications

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if you:

• Hold a four-year engineering or business degree.
• Have a technical or engineering background, and are familiar with building construction, HVAC, and building automation/smart building technology.
• Like selling, but are looking for a flexible work environment.
• Enjoy customer service.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
• Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
• Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
• Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.