Service Parts Representative

Fleetpride; Kane (McKean County); On-site; USD 42,000 - 54,000; Full time

Job summary

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Kane area is seeking a Heavy-duty Parts Specialist (Back Counter/Service) to provide accurate, first-class assistance to Technicians and Service Advisors in person and by telephone.

The role requires strong verbal and writing skills, familiarity with the automotive/heavy-duty industry, and the ability to communicate effectively to satisfy all needs.

Qualifications

• High school diploma or GED required; post secondary education or coursework desired.
• Parts provisioning experience in automotive repair environment.
• Strong computer and internet skills across multiple platforms.
• Unrestricted driver's license and clean driving record.

Responsibilities

• Order parts with local parts dealers and OEM Dealerships.
• Attend to all service technicians and service advisors' parts work orders.
• Provide clear ETA and information for special-order parts.
• Ensure special orders are promptly received and notify customers accordingly.
• Secure return parts, tag and sort, and return to source.

Skills

Strong communication

Written communication

Driver's license

Parts provisioning

Computers / ERP systems

Education

High school diploma or GED

Tools

ERP systems

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

Partner with the best in the heavy-duty industry.

The Heavy-duty Parts Specialist (Back Counter/Service) is a fast-paced environment that provides accurate first-class assistance to Technicians and Service Advisors in person and by telephone.

Must have strong verbal and writing skills with the ability to communicate fluently.

Familiarity with the automotive/heavy-duty industry to accurately answer questions and satisfy all needs and requirements.

DUTIES & RESPONSIBILITIES

• Order parts with local parts dealers and OEM Dealerships.
• Have strong communication skills
• Attend to all service technicians and service advisor's parts work orders
• Provides clear and accurate estimated time of arrival and any additional information with regard to special-order parts
• Ensures special orders are promptly received and notify internal and external customers accordingly
• Secures return parts, properly tags and sorts parts, and promptly returns to source
• Team-oriented with an energetic positive attitude skill but also be self-motivated to consistently deliver high quality service.
• Maintains parts storage area in a clean and well-organized fashion

EDUCATION & TRAINING

• High school diploma or GED required; post secondary education or coursework desired

KNOWLEDGE & EXPERIENCE

• Parts-provisioning experience in automotive repair environment.
• Strong computer and internet skills (multiple platforms)

SKILLS & ABILITIES

• Unrestricted driver's license and clean driving record
• Strong communication, presentation, and writing skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headquartered in Irving, TX, FleetPride is the nation's largest distributor of heavy duty parts and service in the independent heavy duty aftermarket.

FleetPride's sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them.

We also offer heavy duty expertise with some of the best and brightest people in the industry.

FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer's unique needs.