Service Parts Representative

Fleetpride; Utah; On-site; USD 40,000 - 52,000; Full time

Job summary

FleetPride is seeking a Heavy-Duty Parts Specialist (Back Counter/Service) in the United States. The role provides first-class assistance to technicians and service advisors in person and by phone.

Must communicate fluently and be familiar with the automotive/heavy-duty industry. The position involves parts provisioning, coordination with dealers, and accurate part timing information, with a focus on organized parts storage and customer service.

Qualifications

• High school diploma or GED is required; additional coursework is a plus.
• Strong communication, writing, and presentation skills are essential.
• Proficiency with basic computer and internet platforms is expected.

Responsibilities

• Order parts with local dealers and OEMs.
• Attend to service technicians and advisors' parts work orders.
• Provide accurate ETA and information for special-order parts.
• Ensure proper handling of returns and parts tagging.

Skills

Strong communication

Writing skills

Presentation skills

Driver's license

Computer skills

Education

High school diploma or GED

Post-secondary coursework

Tools

Computer skills

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! The Heavy-duty Parts Specialist (Back Counter/Service) is a fast-paced environment that provides accurate first-class assistance to Technicians and Service Advisors in person and by telephone. Must have strong verbal and writing skills with the ability to communicate fluently. Familiarity with the automotive/heavy-duty industry to accurately answer questions and satisfy all needs and requirements.

DUTIES & RESPONSIBILITIES

• Order parts with local parts dealers and OEM Dealerships.
• Have strong communication skills
• Attend to all service technicians and service advisor's parts work orders
• Provides clear and accurate estimated time of arrival and any additional information with regard to special-order parts
• Ensures special orders are promptly received and notify internal and external customers accordingly
• Secures return parts, properly tags and sorts parts, and promptly returns to source
• Team-oriented with an energetic positive attitude skill but also be self-motivated to consistently deliver high quality service.
• Maintains parts storage area in a clean and well-organized fashion

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

EDUCATION & TRAINING

• High school diploma or GED required; post secondary education or coursework desired

KNOWLEDGE & EXPERIENCE

• Parts-provisioning experience in automotive repair environment.
• Strong computer and internet skills (multiple platforms)

SKILLS & ABILITIES

• Unrestricted driver's license and clean driving record
• Strong communication, presentation, and writing skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.