Service Parts Logistics Specialist - Medical Device

Canon USA & Affiliates; Salem (OR); Remote; USD 55,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Service Parts Logistics Specialist to provide technical part identification and logistics support. The role involves reading schematics, planning deliveries, and maintaining documentation in a fast-paced call center environment. The ideal candidate will have strong communication skills and a background in technical support. This remote position requires residency within the USA, offering a salary range from $55,700 to $89,700 based on experience.

Qualifications

• Ability to read schematics and documentation in an electronics or mechanical environment.
• Experience in using PCs and other computer hardware and software programs including order entry.
• 2 years experience in a service parts or technical call center environment.

Responsibilities

• Identify and locate equipment parts using technical documentation.
• Plan and ship identified parts for timely and economical delivery.
• Work with Customer Engineers to identify potential product issues.

Skills

Ability to read schematics

Knowledge of logistics and shipping methods

Excellent communication skills

Ability to handle fast paced environment

Education

2 Year Associate's Degree or relevant work experience

Job description

Overview

Provide technical part identification and logistics delivery expertise to support Customer Engineers in a call center environment. Technical expertise is critical in that the identification of the needed part will often be done through the reading of schematics and technical documentation. After part identification, the Service Parts Logistics Specialist will locate and plan the delivery of the part, which may or may not be in stock.

Responsibilities

This is a remote, office based position. The selected candidate should reside within the USA.

Shift is 9:30am to 6:00pm PST

• Utilize modality- and equipment-specific technical knowledge to identify and locate equipment parts using technical documentation (including schematics), online databases, web servers or other methods. Identify shortfalls in these methods and develop solutions.
• Plan and ship the identified parts to ensure the most timely and economical delivery using knowledge of logistics and shipping methods. This includes order entry, communication to the shipping warehouse, follow up communication to the Customer Engineer and developing alternate routing due to weather or other logistics complications.
• Expedite orders via inventoried stock, Repair Center inventory, Customer Engineer inventory (across the nation), Vendor stock, and the like.
• Work with the Technical Support Group, Customer Engineers, and the National Repair Center to proactively identify potential product issues, unusual usage rates, quality issues and other conditions that may be occurring to help resolve those issues.
• Review technical documentation for accuracy and relevance and develop solutions to provide this information proactively to the Front Line Customer Engineers.
• Maintain parts documentation library, physical and electronic.
• Publish reports on activity as required.
• Perform special projects as assigned.

Qualifications

• Ability to read schematics and documentation in an electronics or mechanical environment.
• Knowledge of stocking strategies, geography, and weather related issues and other factors that may affect deliveries.
• Experience in using PCs and other computer hardware and software programs including order entry.
• Excellent listening and verbal communication skills, especially in providing phone support. Good written communication skills.
• Ability to develop and maintain effective internal and external working relationships.
• Ability to handle fast paced environment.
• 2 Year Associate's Degree or relevant work experience in lieu of degree.
• 2 years experience in a service parts or technical call center environment.
• Pay Information: Min $55,700 to Max $89,700 (DOE)