Service Parts Analyst

HTC Global Services; Auburn Hills (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT services company in Auburn Hills is seeking a Service Parts Analyst. The role involves managing service parts to align with vehicle launch schedules and requires experience in automotive service parts or as a technician. Candidates should be proficient in computer applications and possess strong problem-solving skills. The company promotes an inclusive and diverse work environment.

Qualifications

• 3+ years of experience in automotive service parts or as an automotive technician.
• Familiarity with Bill of Materials and common service part practices.

Responsibilities

• Create, maintain, and release service parts to meet vehicle launch requirements.
• Manage high-volume part setups and changes based on Change Notices.
• Utilize internal systems for accurate part setup and tracking.

Skills

Team collaboration

Problem solving

Computer proficiency (Windows, Google, Microsoft Office)

Education

High school diploma or GED

Bachelor’s degree or 10+ years parts experience

Job description

Overview

Join to apply for the Service Parts Analyst role at HTC Global Services.

Responsibilities

• Create, maintain, and release service parts to meet vehicle launch timing requirements.
• Manage high-volume part setups (8,000-10,000 annually) and changes (2,000-2,500 annually) based on Change Notices (CN).
• Utilize internal systems to ensure accurate part setup and tracking, including TeamCenter, SBOM/EBOM, Web CN, EMEA, PDFFiat Systems (CSPS, ePER), and internal Qlik dashboards.
• Support various vehicle change categories:
  • New: Entirely new vehicle family
  • Platform Variant (P/V): Significant modifications to existing platforms
  • Mid-Cycle Action (MCA): Styling updates with carryover structure
  • Carry Over (C/O): Minor updates or improvements
• Escalate issues promptly to supervisors and participate in regular checkpoint reviews.
• Track progress using internal dashboards and communicate status updates effectively.

Qualifications

• High school diploma or GED
• 3+ years of experience in automotive service parts or as an automotive technician
• Computer proficient-PC literacy with Windows, Google, Microsoft Office
• Experience working in a team environment
• Problem solving skill

Preferred Qualifications

• Bachelor’s degree or 10+ years parts experience
• Development of organizations service products
• Familiarity with:
  • Bill of Materials
  • Common service part practices and methodologies
• Good analytical, organization and communication skill

Additional Information / Must Have's

• Vehicle Systems Technical Knowledge
• Microsoft Suite Competency
• Project Management

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting