Service Owner: IT Infrastructure & Service Excellence

CaseBasix; Des Moines, Northern (IA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Cognizant is seeking a Service Owner for a full-time opportunity in Des Moines, IA. The role owns end-to-end service strategy, governance, performance, and continuous improvement of IT Infrastructure Managed Services offerings within the Business Unit.

You will be the single point of accountability for service strategy, operational excellence, customer satisfaction, service innovation, and compliance. Responsibilities include aligning offerings with client objectives, driving standardization and

Responsibilities

• Own end-to-end ownership, governance, performance, and CSI of one or more IT Infrastructure Managed Services offerings.
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Tools

IT Infrastructure Ops

Cloud & Hybrid Infra

ITIL/ITSM

ServiceNow

Monitoring & Observability

Automation & AIOps

Capacity & Availability

Security & Compliance

DR & BC

Job description

Cognizant is seeking a Service Owner for a full-time opportunity in Des Moines, IA. The role owns end-to-end service strategy, governance, performance, and continuous improvement of IT Infrastructure Managed Services offerings within the Business Unit.

You will be the single point of accountability for service strategy, operational excellence, customer satisfaction, service innovation, and compliance. Responsibilities include aligning offerings with client objectives, driving standardization and