Service Outfitter

Bish's Group; Coldwater, Northern (MI, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k matching

Life insurance

Gym membership reimbursement

Advancement opportunities

RV Borrowing Program

Insurance guidance access

Strong team culture

Job summary

Bish’s RV Coldwater is seeking a Customer Solutions Specialist to guide customers through service visits and upsell accessories and upgrades. The role emphasizes a fast-paced, customer-facing environment with clear sales targets and commission potential.

You’ll quote prices, book appointments, and nurture relationships to drive repeat business, leveraging CRM tools and team-based training in a high-energy, retail setting.

Qualifications

• Retail or service sales experience is a plus.
• Strong communication and persuasion skills with a consultative approach.
• Willingness to work Saturdays and pass a background check and drug test.

Responsibilities

• Welcome and assist customers during service check-ins and walk-ins.
• Proactively recommend upgrades, add-ons, and accessories.
• Accurately quote prices and book service appointments.
• Keep customers informed on progress and new opportunities.
• Use CRM and scheduling tools to track leads and appointments.
• Support team and participate in ongoing sales and service training.

Skills

Customer service

Sales

Communication

Tools

CRM software

Scheduling software

Job description

Bish's RV Coldwater
891 E Chicago St
Coldwater, MI 49036, USA

Description

Are you a high-energy retail or service sales professional looking for your next challenge? As a Customer Solutions Specialist, you’ll guide customers through their service visits and introduce them to accessories, upgrades, and packages that enhance their RV lifestyle. This is a fast-paced, customer-facing role with clear goals, commission opportunities, and a path to long-term career growth.

Key Objectives

• Deliver a smooth, engaging service experience that builds trust and drives return visits
• Identifyand recommend service bundles, accessories, and upgrades aligned with customer needs and RV usage
• Convert service visits into long-term relationships and added sales opportunities
• Achieve and exceed monthly sales targets through high-quality customer interactions

Responsibilities

• Welcome andassistcustomers during service check-ins and walk-ins
• Proactively recommend relevant upgrades, add-ons, and accessories
• Accurately quote prices and book service appointments
• Keep customers informed on their unit’s progress and any new opportunities
• Maintaintimelyand professional communication throughout the customer journey
• Use CRM and scheduling tools to track leads, appointments, and service outcomes
• Support team members andparticipatein ongoing sales and service training
• Retail or service sales experience (automotive, powersports, or outdoor gear is a plus)
• Strong communicationand persuasion skills with a consultative approach
• Highly motivated by commissions and performance-based pay
• Skilled at multitasking in a dynamic, fast-moving environment
• Positive, professional demeanor and appearance
• Team-oriented with the ability to work independently
• Availability to work Saturdays
• Neat, clean, and professional appearance
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

Expected Results

• Meet or exceed monthly service-related accessory and upgrade sales goals
• Maintain strong NPS (Net Promotor Score) through clear, positive communication
• Drive repeat business through excellent service and follow-up
• Minimize scheduling errors and ensure smooth service transitions for customers
• Contribute to a high-performing, team-driven culture within the service department

Resources

• Product training and sales coaching
• CRM and scheduling software
• Clear commission structure and earning potential
• Supportive team environment with opportunity for advancement

Who we are

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of these three core values: Being Genuine, Having Fun, and Driven by Results.

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401k matching
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• RV Borrowing Program
• Access to a partner insurance agency for personalizedquotesand coverage guidanceon home, auto, RV, and specialty insurance products
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.