Service Order Supervisor, Fort Bragg Dining Facilities

Energy Systems Group (ESG); Fort Bragg (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Professional growth and development programs including tuition reimbursement

Comprehensive health, dental, vision insurance plans

401(k) Savings Plan

Paid vacation and personal/sick leave

Paid parental leave

Job summary

Energy Systems Group (ESG) is looking for a Service Order Supervisor for the Fort Bragg Dining Facilities to lead operations in service dispatch, maintenance reporting, and procurement activities. This position requires on-site work with occasional travel, including weekends and overnight stays up to 20% of the time.

The ideal candidate will have a strong background in procurement, leadership experience, and familiarity with CMMS software, alongside comprehensive benefits including health, retirement plans, and professional development opportunities.

Qualifications

• High School Diploma or GED.
• Three or more years of related experience with procurement activities and computer maintenance management systems.
• Five or more years of utilizing computer systems.

Responsibilities

• Serve as a supervisor of repair response and service dispatching.
• Manage maintenance service dispatching operations.
• Process work orders and tasks.
• Frequently communicate with customers.
• Act as key custodian and liaison between ESG, the federal government, and subcontractors.
• Monitor subcontractor schedules and work.
• Maintain equipment records and various control systems.

Job description

ENERGY SYSTEMS GROUP® is seeking a Service Order Supervisor, Fort Bragg Dining Facilities to join our Operations Services team. This position is on-site. Travel is expected, including potential weekend and overnight stays, up to 10-20% of the time.

Responsibilities

• Serve as a supervisor of repair response, service dispatching, maintenance reporting, safety, and procurement activities.
• Manage maintenance service dispatching operations for the operation and maintenance program.
• Process work orders and tasks, managing the entire work order process.
• Frequently communicate with customers.
• Act as key custodian.
• Serve as liaison between ESG, the federal government, and subcontractors.
• Monitor subcontractor schedules and work.
• Maintain an equipment record database and interface with various equipment control systems.
• Perform site‑specific activities such as reporting and invoicing as required.
• Provide operational and technical support to Engineering and Project Management by completing rate analyses, tracking ESG/subcontractor submittals, change orders, and RFIs.
• Support Operations and Procurement by preparing and administering contract documents.
• Review draft contracts and identify legal issues and potential risks.
• Negotiate subcontract agreements.
• Manage contract process, coordinating with ESG personnel on contract issues.
• Ensure proper execution of contracts and distribution to appropriate departments.
• Maintain current versions of customer and subcontract agreements in the document management system for the Picatinny Arsenal.
• Procure materials and supplies, maintain CMMS inventory records, utilize corporate credit cards, and assist Procurement with issuing Purchase Orders, Scopes of Work, and Professional Service Agreements via Pass and IFS.
• Liaison with ESG Contracts and Procurement; maintain list of active contracts and service orders; provide vacation backup to OPS Contracts and Procurement personnel.
• Coordinate collection of W-9 Forms, Subcontractor Certificates of Insurance, and Subcontractor Payment and Performance Bonds.
• Assist with IFS support to Operation Services locations.
• Receive, verify, track, and process vendor invoices.
• Execute and document change orders and contract modifications; obtain notices of acceptance; obtain and submit lien waivers; negotiate, document, and settle contract disputes.
• Assist in managing ESG work order process, monitor subcontractor schedule and work, maintain an equipment record database and interface with various equipment control systems.
• Oversee visitor access submissions and key management and tracking, as needed.
• Serve as coordinator for Information Protection.
• Perform various general and administrative duties:
• Oversee manager’s calendar and e‑mail; organize and arrange for access badges, office space/equipment, phone/e‑mail access, office orientation, etc. for new employees and visitors.
• Organize meeting logistics.
• Create and maintain customer and subcontractor filing systems.
• Proofread and correct staff work products.
• Prepare meeting notes.
• Own shared drive folder organization, including nomenclature, purging, and archiving files.
• Own Operations SharePoint Websites.
• File electronic documents in the document management system and maintain the physical document management system.

Qualifications

• High School Diploma or GED.
• Three or more years of related experience with procurement activities and computer maintenance management systems.
• Five or more years of utilizing computer systems.

Preferred Qualifications

• Associate’s degree.
• Previous leadership and/or supervisory experience.
• Experience with IFS ERP.

Benefits

• Professional growth and development programs including tuition reimbursement.
• Comprehensive health, dental, vision insurance plans and wellness plans for employees and their families.
• Life insurance, short‑term disability, long‑term disability, and supplemental benefits.
• 401(k) Savings Plan.
• Nine paid holidays.
• Paid vacation and personal/sick leave.
• Paid parental leave for the birth, adoption, or placement of a child/children.
• Highly competitive salaries and incentive structure.

Equal Employment Opportunity Statement

ESG is an Equal Employment Opportunity Employer. We value talent and understand that our colleagues allow us the opportunity to deliver an exceptional customer experience. We achieve our goals through teamwork and conduct our business with integrity. Join our world‑class team to provide mission‑critical infrastructure solutions for K‑12 schools and universities to local, state and federal government agencies and more.

We will comply with the requirements of 41 CFR 60‑1.4(a), 60‑300.5(a), and 60‑741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on race, color, religion, sex, sexual orientation, gender identity, or national origin. Covered prime contractors and subcontractors are required to take affirmative action to employ and advance individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.