Service Order Dispatcher Ft.Bliss

Professional Contract Services Inc.; Town of Texas (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Order Dispatcher to join their team at Ft. Bliss, Texas. This role involves receiving and managing service requests, ensuring efficient communication with service crews and customers. As part of a 24/7 operation, the dispatcher will play a crucial role in maintaining service quality and customer satisfaction. The ideal candidate will possess strong communication skills, attention to detail, and the ability to handle multiple responsibilities in a dynamic environment. This is a fantastic opportunity to contribute to a mission-driven organization that values diversity and inclusion.

Benefits

Medical, Dental, and Vision Coverage

401k Plan with Matching Contributions

Competitive Hourly Wage

Qualifications

• High school diploma or GED required with 2 years of related experience.
• Ability to read, write, and speak English effectively.

Responsibilities

• Receive, record, and distribute work orders to service crews.
• Schedule service calls and dispatch service crews as needed.
• Maintain records of service calls and work orders.

Skills

Effective Communication

Attention to Detail

Basic Accounting Skills

Computer Skills (Word Processing, Database, Spreadsheets)

Education

High School Diploma or GED

Tools

Personal Computer

Job description

Ft. Bliss
777 Pleasanton Road
Fort Bliss, TX 79906, USA

PCSI is looking for a Service Order Dispatcher at Ft. Bliss! A Service Order Dispatcher receives, records, and distributes work orders to service crews upon customers’ requests for service on articles or utilities purchases from wholesale or retail establishment or utility company. This position will report to the Project Manager and is based at Ft. Bliss, Texas. Shifts may vary. 24/7 operation.

PCSI is an AbilityOne employer - Veterans and applicants with disabilities receive priority services for interviews and hiring. Documentation is required to verify veteran or disability status.

Benefits Include:

• Base pay of $17.92hr depending upon experience.
• Medical, dental, vision, and other coverage: employer contribution offered to cover employee-only tier.
• 401k plan with matching on contributions up to 6%.

Who We Are:

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, and partnerships. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.

What You'll Do as a Service Order Dispatcher:

• Receives, records, and distributes work orders to service crews upon customers’ requests for service on articles or utilities purchases from wholesale or retail establishment or utility company.
• Records information, such as name, address, article to be repaired, or service to be rendered.
• Prepares work order and distributes to service crew.
• Schedules service call and dispatches service crew.
• Calls or writes customer to ensure satisfactory performance of service.
• Keeps record of service calls and work orders.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
• Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Need to Be Successful:

• High school diploma or GED.
• Two (2) years related experience with the ability to perform the assigned duties.
• Must be able to effectively read, write, and speak the English language.

Knowledge, Skills and Abilities:

• Must be able to operate a personal computer and must display skills in word processing, database and spreadsheets.
• Ability to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.
• Must possess strong attention to detail.
• Have the ability to deal with multiple responsibilities and to meet deadlines.
• Must be able to perform basic accounting and mathematical computations with a good degree of accuracy.
• Ability to monitor several audible communications devices, such as, telephone, fax and radio throughout the day while performing job tasks.
• Ability to work as a team member.
• Self-starter, able to work with minimal direction and supervision.
• Ability to work shifts covering a twenty-four-hour period, seven days per week.

Other Requirements:

• Ability to pass criminal, drug, and driving screening.
• Ability to work any time or day of the week, including weekends and holidays.
• Possess valid driver’s license and maintain good driving record.
• If required, ability to obtain and maintain security clearance and base access to assigned site(s).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)