Service Operations Team Leader DE Mobility Customer Service

Siemens; Wilmington (DE); On-site; USD 90,000 - 122,000; Full time

Job summary

A leading company in mobility solutions seeks a Service Operations Team Leader in Wilmington, DE. The role focuses on overseeing onsite maintenance, leading a team, and ensuring excellent customer service delivery. The ideal candidate will have a strong background in industrial environments and customer service, with effective communication skills and leadership abilities. Join us to contribute to innovative service solutions from day one.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Opportunities for growth

Qualifications

• At least 5 years in industrial or maintenance environments.
• Minimum 3 years in customer service.

Responsibilities

• Lead the local Siemens team.
• Ensure technical and material support to the customer.
• Provide a positive customer service experience.

Skills

Effective communication

Leadership

Problem-solving

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Service Operations Team Leader DE Mobility Customer Service

Join to apply for the Service Operations Team Leader DE Mobility Customer Service role at Siemens.

Position Overview:

Siemens Mobility, Inc. is seeking a Service Operations Team Leader to oversee onsite maintenance in Wilmington, DE. You will be the primary contact for issues related to Siemens fleets, focusing on leading the local team, supporting the customer technically and materially, and ensuring excellent service delivery.

Responsibilities:

1. Lead the local Siemens team.
2. Ensure technical and material support to the customer.
3. Provide a positive customer service experience.
4. Maintain effective communication with all relevant internal and external parties.
5. Identify opportunities for improvement and address potential risks.

Daily Tasks:

• Promote a safe work environment and report incidents promptly.
• Schedule technical support team availability.
• Coordinate with Amtrak management and maintenance personnel.
• Mentor team members and provide performance feedback.
• Support service contract projects, including material orders and technical training.
• Ensure quality of work at the facility.
• Collaborate with the customer to improve efficiency.
• Perform material transactions if needed.

Qualifications:

• High School Diploma / GED.
• At least 5 years in industrial or maintenance environments.
• Minimum 3 years in customer service.
• Understanding of mechanical and electrical engineering fundamentals.
• Proficiency with Microsoft Office.
• Effective communication skills in English.
• Rail-related experience, such as rolling stock maintenance, is a plus.

Benefits:

• Health, Dental, Vision Insurance, and more starting Day 1.
• Opportunities for growth, innovation, and contribution.
• Competitive salary range: $90,300 - $121,900 in Wilmington, DE.

Applicants must be authorized to work in the U.S. without sponsorship.

Additional Information:

Siemens is committed to diversity and equal opportunity. For accommodations during the application process, contact AskHR at 1-866-743-6367.