Service Operations Specialist: Coordinate & Deliver

INFINIUM Wall Systems, Inc.; Strongsville (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid vacation

401(k) plan

Profit-sharing bonus

Job summary

INFINIUM Wall Systems, Inc. is seeking a full-time Service Operations Coordinator in Strongsville, OH to manage the full lifecycle of service work, from intake to final documentation.

You will liaise with customers, field teams, and internal departments to ensure accurate, timely service delivery in a fast-paced environment. The role requires organization, strong communication, and the ability to review estimates, schedules, and records.

Qualifications

• Education: High school diploma or GED required.
• 3+ years of relevant experience in service coordination or related roles.
• Experience in construction, architectural products, or field-service is preferred.

Responsibilities

• Coordinate incoming service and warranty requests and maintain records within INFINIUM’s systems.
• Review service requests, project history, closeout documents, shop drawings, and related records to support issue scoping and service coordination.
• Handle all written and verbal communication with customers throughout the service process, including acknowledging incoming requests, gathering missing information, and communicating next steps clearly and professionally.
• Support classification of service requests as paid, warranty, or complimentary under Service Manager oversight.
• Review AI-generated estimates and proposals from INFINIUM’s QuickQuote system, confirming scope alignment, labor assumptions, materials, accuracy, clarity, and client readiness prior to release.
• Coordinate proposal submission and follow up on approvals, signed proposals, purchase orders, or other documentation needed to activate service.
• Manage service activation tasks, including internal coordination, ordering materials from outside vendors, submitting Purchase Request Forms, and managing vendor communication as needed.
• Coordinate scheduling for service calls, including service ticket creation, field team or installer coordination, appointment confirmation, and status updates.
• Maintain accurate records, Field Actions, service notes, and status updates in QuickBase and related systems, and actively track open tickets to ensure they are completed, documented, and closed accurately and on time.
• Execute completion follow-up with customers and service labor, ensuring service summaries, photos, and related documentation are received and recorded.
• Work effectively with Project Management, PreCon, Accounting, Field Operations, and installation partners.

Skills

Communication skills

Highly organized

Attention to detail

Team collaboration

Can-do attitude

Fast-paced environment

Self-sufficient

Education

High school diploma or GED

Tools

Microsoft Office

QuickBase

Job description

INFINIUM Wall Systems, Inc. is seeking a full-time Service Operations Coordinator in Strongsville, OH to manage the full lifecycle of service work, from intake to final documentation.

You will liaise with customers, field teams, and internal departments to ensure accurate, timely service delivery in a fast-paced environment. The role requires organization, strong communication, and the ability to review estimates, schedules, and records.