Service Operations Manager

MetroPower, Inc.; Tucker (GA); On-site; USD 95,000 - 125,000; Full time

Job summary

MetroPower is seeking a Manager of Operations to lead daily field and departmental operations, ensuring successful project execution, workforce productivity, and customer satisfaction. The role bridges field supervision with project management and requires strong leadership, safety oversight, and collaboration with internal teams and customers.

The position emphasizes mentoring field leadership, improving efficiency, and managing billing and labor productivity while upholding the company’s

Qualifications

• High School Diploma required.
• 2- or 4-year construction-related degree OR completion of 4--5-year Journeyman apprenticeship required.
• 3-5 years experience in electrical, mechanical, or construction field.
• Minimum of 1-2 years experience leading workplace safety efforts.
• Demonstrated ability to work effectively in outdoor, hands-on construction environments.

Responsibilities

• Lead and coordinate daily field and departmental operations for project execution, productivity and customer satisfaction.
• Mentor field leadership and drive continuous improvement in efficiency, safety and service quality.
• Manage billing, collections, and labor productivity with cross-functional collaboration.
• Forecast, allocate manpower, and coordinate resources across branches.
• Ensure compliance with reporting, safety, and company policies.
• Maintain strong customer relationships and ensure service quality and responsiveness.

Skills

Leadership

Safety focus

Customer service

Team development

Outdoor work

Education

High School Diploma

Construction-related degree OR Journeyman apprenticeship

Job description

MetroPower is one of five leading electrical and mechanical contracting and construction companies within the PPC Partners, Inc . family of companies. At MetroPower, our people are our power. As a premier electrical contractor, our people are what enable us to stand out in our industry. They're the reason for our success. Founded on the principle that every person should strive to first and foremost be a servant leader, we work tirelessly to keep our people safe, enlighten and stimulate their minds, and teach them how to be good stewards of the community in a genuinely serving way. From these efforts, we've grown into a truly unique company. By putting our people first, we are able to consistently deliver to the highest quality standards in the industry and develop lasting relationships with our customers.

Our people thrive in this entrepreneurial structure that encourages every individual to learn and grow. Our commitment to the advancement of our people is unique to our industry and keeps our company strong. We invest in our people not just professionally, but personally as well through our continuing education and development opportunities. As one employee improves the company improves, and we move forward stronger together. We believe in this so much that we annually survey our employee engagement to ensure we're living by the golden rule, and maintaining an environment that motivates, challenges, and values our people. Each year, we score above the industry average.

Job Description

Role, Function & Organization

The Manager, Operations is responsible for leading and coordinating daily field and departmental operations to ensure successful project execution, workforce productivity, and customer satisfaction. This role bridges field supervision with project management, overseeing manpower planning, resource allocation, performance tracking, and operational compliance. The Manager will mentor and support field leadership, foster team development, and drive continuous improvement in efficiency, safety, and service quality. Additionally, this position plays a key role in financial performance by managing billing, collections, and labor productivity. Strong collaboration with internal teams and customers is essential to ensure alignment with project goals and company standards.

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication

Essential Duties and Responsibilities

Operational Planning & Execution:

• Forecast what is to be done on a week-to-week basis, when, and by whom
• Analyze and forecast factors that affect results to maximize efficiency
• Coordinate day-to-day departmental activities and make final decisions on manpower assignments and project responsibility
• Ensure compliance with mandatory monthly reporting
• OPS Compliance: Utilize the OPS System
• Monitor work authorizations (I5 tools, job status reports, etc.)
• Share resources, manpower, and tools across branches to maximize organizational efficiency
• Mentor, coach, and provide performance feedback to support individual growth and team development
• Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
• Provide performance appraisals, feedback and growth opportunities for team members
• Promote continuous learning, professional development, and improvements

Customer Relations & Service:

• Maintain strong relationships with customers to ensure service quality, responsiveness, and satisfaction
• Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
• Take prompt action to resolve any customer complaints
• Work closely with Project Management to align field operations with project goals, ensuring consistent communication and collaboration
• Manage billing and collections
• Track accounts receivable and managing working capital
• Facilitate process improvements in field labor productivity; implement tools for efficiency
• Ensure minimum productivity standards are consistently achieved across projects

Safety/Hazard Recognition & Elimination:

• Pre-plan and identify the methods to eliminate hazards daily by work task.
• Execute skill in observing habits and hazards of others and bringing it to their attention.
• Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
• Obtain safety training as expected by all company personnel.

Qualifications and Requirements

• High School Diploma required
• 2- or 4-year construction-related degree OR completion of 4--5-year Journeyman apprenticeship required
• 3-5 years experience in the electrical, mechanical, or construction field required
• Minimum of 1-2 years experience leading workplace safety efforts required
• Demonstrated ability to work effectively in outdoor, hands-on construction environments

Experience , Skill and Abilities

• Positive safety attitude and personal integrity -- both are non-negotiable
• Strong interpersonal and leadership skills
• Ability to think conceptually and apply practical, real-world solutions
• Strong self-motivation, work ethic, and drive for career growth
• Technically proficient in a relevant trade
• Excellent customer service orientation; able to build trust with internal teams and external clients

Physical Requirements

Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.

MetroPower is an Equal Opportunity Employer.

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