Service Operations Manager

Stark Tech; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off & Holidays

401(k) with employer match

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life and Disability insurance

Wellness Program

Career development

Job summary

An innovative energy solutions provider in New York seeks a Service Operations Manager to ensure customer satisfaction and drive company profitability. The ideal candidate has a Bachelor's degree in Mechanical Engineering or similar and at least five years' experience with mechanical or control systems. Proficiency in HVAC and building automation systems is crucial. The company offers competitive pay, opportunities for career growth, and a positive work environment.

Qualifications

• At least five years' experience with mechanical and/or control systems.
• Advanced knowledge of construction or HVAC industry and building automation systems.
• Ability to ensure customer satisfaction and company profitability.

Responsibilities

• Ensure high-level customer satisfaction and company profitability.
• Lead technicians and coordinate service sales.
• Facilitate service sales efficiently.

Skills

Customer consultation

Technician leadership

Service sales

Coordination

Control theory

HVAC industry knowledge

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electronics

Bachelor's degree in Electrical Engineering

Bachelor's degree in Information Technology

Job description

Overview

Advance your career with the Stark Tech team. We'll shape your future together!

Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide building analytics to help customers meet sustainability goals. Our large-scale equipment converts waste to renewable natural gas, reducing greenhouse gas emissions. Additionally, we enhance the utility grid with microgrid and battery energy storage solutions, along with solar development consulting services. Join Stark Tech to be part of the future of energy transformation.

What You Can Expect

We believe your well-being and satisfaction are vital for a fulfilling career. We are gritty, employee, and customer-focused. Here are some of the benefits we provide:

• Paid Time Off & Holidays
• 401(k) with employer match
• Medical/Dental/Vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• HSA employer contribution
• Life and Disability insurance
• Wellness Program (participation incentives)
• Employee Assistance Program
• Competitive pay
• Career development

How Do You Excel In This Position

The Service Operations Manager must have the ability to ensure high-level customer satisfaction and company profitability through customer consultation, technician leadership, service sales and coordination.

What Are We Looking For

• Bachelor's degree in Mechanical Engineering, Electronics, Electrical Engineering or Information Technology.
• At least five (5) years' experience working with mechanical and/or control systems.
• Advanced knowledge of the construction or HVAC industry, control theory, automatic temperature controls, building automation systems and other building sub-systems required.

Additional Skills Preferred But Not Required

• Three (3) years' supervisory experience.
• Demonstrated experience in the integration of low voltage building sub-systems using various industry protocols (i.e. LON, BacNet, etc) preferred.

Working with us

Our fast-growing organization offers competitive pay, a positive work environment, and opportunities for career growth within the company. If you're a motivated individual with a sense of accountability, resiliency, and a dedication to providing exceptional customer service, we encourage you to get in touch with us.

The advertised compensation range for this position represents what we believe, at the time of posting, to be competitive and acceptable by reviewing comprehensive market data to include industry, and roles of similar responsibility and level. Within the range, wage will be determined by several factors including candidate knowledge, job-related skills, experience, and relevant education or training.