Service Operations Manager

Siemens; Jacksonville (FL); Sur place; USD 106 000 - 181 000; Plein temps

Résumé du poste

Siemens Mobility in Jacksonville, FL seeks an Area Operations Manager, Service to lead a service operations organization across the greater Jacksonville area. You will drive profitability, operational excellence, and customer outcomes while aligning with Siemens SI B standards.

You will partner with central Operations teams, support Sales with pricing and scope, and oversee workforce planning to meet current and future business needs.

Qualifications

• 10+ years leading service or operations in a project-based environment.
• Strong financial acumen including revenue, margin and cash flow responsibility.
• Experience partnering with Sales, PMO and operations teams.
• Legally authorized to work in the United States without sponsorship.

Responsabilités

• Lead end-to-end service execution across the assigned area, including project services and Service Agreements.
• Drive service and operational growth by meeting revenue, gross margin and operating margin targets.
• Plan, direct and oversee service operations to support sustainable growth and customer retention.
• Monitor performance to control costs, manage risk, and improve margins.
• Partner with central Operations teams to leverage standard tools and best practices.
• Provide operational and technical support to Sales teams including pricing guidance and scope definition.
• Lead workforce planning including hiring, development, and performance management.
• Ensure balance sheet, cash flow and working capital align with North Star expectations.
• Maintain alignment with Area General Management on strategy and market growth initiatives.

Connaissances

10+ years experience

Leadership experience

Financial acumen

Cross-functional collaboration

Formation

Bachelor’s degree in Engineering/Business

Description du poste

• Jacksonville - Florida - United States of America

Position Location: This role supports our Jacksonville, FL branch location, which serves customers throughout the greater Jacksonville, FL area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We're improving how we live, work, and move today and for the next generation. We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

As an Area Operations Manager, Service, you will lead a service operations organization responsible for delivering profitable growth, operational excellence, and outstanding customer outcomes across all customers in your assigned area. You will ensure service execution aligns with Siemens SI B standards and partner closely with central Operations teams, including PMO and Operations Excellence, to drive consistency, quality, and scalable service performance.

As an Area Operations Manager, Service, you will:

• Drive service and operational growth by meeting and/or exceeding quarterly and annual service revenue, gross margin, and operating margin commitments
• Lead end-to-end service execution, including project services and Service Agreements, ensuring delivery within scope, schedule, cost, and quality expectations
• Plan, direct, and oversee service operations to support sustainable growth and long-term customer retention
• Monitor service and project performance to control costs, manage risk, and improve margin performance
• Partner with central Operations teams (PMO and Operations Excellence) to leverage standard tools, best practices, and shared capabilities
• Provide operational and technical support to Sales teams, including pricing guidance, scope definition, renewals, and lifecycle service strategy
• Lead workforce planning by hiring, developing, allocating, and performance-managing service resources to support current and future business needs
• Ensure balance sheet, cash flow, and working capital performance align with Siemens and SI B North Star expectations
• Maintain close alignment with Area General Management on service strategy, execution priorities, and market growth initiatives

You will make an impact with these qualifications:

Basic Qualifications:

• 10+ years of experience leading service or operations organizations in a project-based, solutions, or service environment
• Financial acumen, including responsibility for service revenue, margin, cost control, and cash flow performance
• Experience partnering effectively with Sales, Project Management, and operations organizations
• High School diploma or state-recognized GED
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens’ fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• 15% travel for the Northern Florida Territory.

Preferred Qualifications:

• Bachelor’s degree in Engineering, Business, or a related field
• Technical and operational expertise relevant to service, lifecycle, and solutions-based delivery environments
• People leadership capability, including talent development and workforce planning
• Customer-focused mindset with strong relationship management and issue-resolution skills

About Siemens
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers

Our Commitment to Equity and Inclusion in our Diverse Global Workforce
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

The pay range for this position is $105,533 - $180,913 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodationfor disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Application Deadline
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodationfor disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency
Siemens follows Pay Transparency laws.

Application Deadline
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.

Laurel , Maryland , United States of America