Service Operations Manager

Stanley Black and Decker Inc.; Hawaii; On-site; USD 79,000 - 127,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee Stock Purchase Plan

PTO & holidays

Tuition reimbursement

Fleet vehicle

Tool discounts

Job summary

Stanley Black & Decker is hiring a Service Operations Manager onsite in Hawaii. You will lead a team of service and repair professionals, manage budgets, and drive local brand growth through distributor and end-user collaboration.

The role emphasizes operational excellence, customer service, and EHS goal achievement. You will partner with marketing and field resources to deliver strong service center results while promoting PSD programs and maintaining relationships with distributors and end

Qualifications

• Ability to work independently to achieve results while maintaining day-to-day center operations.
• Excellent skills in Microsoft applications; Excel, PowerPoint, Word, Outlook; SAP experience is a plus.
• Ability to meet daily/weekly/quarterly productivity goals without sacrificing quality.
• Be highly motivated and thrive on challenges and exceeding expectations and targets.
• Ability to build, cultivate and maintain strong relationships.
• TRAVEL: approximately 10-20% local travel

Responsibilities

• Develop and execute strategic business plans by effectively utilizing marketing programs, leveraging field resources through distributor and end user to drive local brand growth
• Lead a team of customer service and repair professionals
• Achieve results for the service center in the areas of sales and profitability
• Implement and maintain Product Service Division (PSD) processes and procedures for controlling inventories, materials, facilities, equipment, monies, expenditures, billing and all other items as they relate to the operation of the center
• Communicate opportunities, issues, trends to management and marketing
• Effectively manage operational budgets
• Ensure awareness and promote PSD and Stanley Black & Decker programs to customers, distributors and end users
• Build relationships with our distributors, end-users, and other SB&D sales forces to achieve and enhance solid business partnerships
• Deliver outstanding customer service to all customers
• Regularly call on specific list of distributors in the designated geography
• Achieve Environmental Health and Safety (EHS) goals

Skills

MS Office

SAP experience

Independent work

Budget management

Relationship building

Travel

Tools

SAP

Job description

Hawaii USA - Remote

Full time

REQ-1000052516

Service Operations Manager - Onsite

Location: Hawaii, United States

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As a Service Operations Manager, you’ll be part of our Tools & Outdoor team working as an onsite employee. You’ll get to:

• Develop and execute strategic business plans by effectively utilizing marketing programs, leveraging field resources through distributor and end user to drive local brand growth

• Lead a team of customer service and repair professionals

• Achieve results for the service center in the areas of sales and profitability

• Implement and maintain Product Service Division (PSD) processes and procedures for controlling inventories, materials, facilities, equipment, monies, expenditures, billing and all other items as they relate to the operation of the center

• Communicate opportunities, issues, trends to management and marketing

• Effectively manage operational budgets

• Ensure awareness and promote PSD and Stanley Black & Decker programs to customers, distributors and end users

• Build relationships with our distributors, end-users, and other SB&D sales forces to achieve and enhance solid business partnerships

• Deliver outstanding customer service to all customers

• Regularly call on specific list of distributors in the designated geography

• Achieve Environmental Health and Safety (EHS) goals

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Ability to work independently to achieve results in all categories while maintaining the day-to-day functions of the center successfully

• Excellent skills in Microsoft applications; Excel, Power Point, Word, Outlook. SAP experience is a Plus

• Possess the ability to meet and maintain daily/weekly/quarterly productivity goals without sacrificing quality

• Be highly motivated and thrive on challenges and exceeding expectations and targets

• Ability to build, cultivate and maintain strong relationships

• TRAVEL: approximately 10-20% local travel

The Details:

You’ll receive a competitive salary and a great benefits plan including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.

• Discounts on Stanley Black & Decker tools and other partner programs.

• Fleet vehicle

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our digital learning portal

• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.

• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

#LI-Onsite

The Total Target Cash Compensation range for this position is $78,600.00 - $126,600.00

• This is the lowest to highest total target cash compensation range we would pay for this role at the time of this posting. Total target cash compensation offered may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. This role is eligible for a sales incentive plan or commission. Therefore, the total target cash compensation range is inclusive of base salary and target variable cash compensation. Please note that salary is only one component of total rewards at Stanley Black & Decker.

• The target cash compensation range listed in this job posting reflects the range for the primary location specified. The cash compensation range may vary for other locations.

• The successful candidate may be eligible for annual merit increases.

• Medical, dental, life, vision, disability, 401(k),Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.

• Discounts on Stanley Black & Decker tools and other partner programs.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at [phone] or at [e-mail] . Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov) (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

This employer participates in the Work Opportunity Tax Credit (WOTC) program. Applicants may be asked to voluntarily provide information to determine eligibility. Any information provided will be kept confidentially other than as required to make the necessary WOTC disclosures and in accordance with applicable laws.

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.