Service Operations Manager

icon Mechanical; Granite City (IL); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401k with company contributions

Paid Time Off

Paid Holidays

Tuition Reimbursement Program

Employee Assistance Program

Stock Ownership Program

Job summary

icon Mechanical in Granite City, IL, seeks an Operations Manager to lead our Service team. You will oversee daily HVAC service, maintenance, and installation operations, ensure safety, quality, and profitability, and coordinate field crews to deliver projects on time and within budget.

The ideal candidate has 5+ years of hands-on HVAC field experience, 3+ years of supervisory or management experience in mechanical contracting, and strong knowledge of HVAC systems, codes, and construction

Qualifications

• 5+ years of hands-on HVAC field experience in service and/or installation.
• 3+ years of supervisory or management experience within a mechanical contracting environment.
• Strong knowledge of HVAC systems, controls, ductwork, piping, and refrigeration systems.
• Solid understanding of mechanical codes, safety standards, and construction best practices.
• Demonstrated ability to manage multiple crews, schedules, and projects simultaneously.
• Proficient in reading and interpreting plans, specifications, and submittals.
• Experience with labor productivity tracking and performance metrics.

Responsibilities

• Overseeing daily HVAC service, maintenance, and installation operations to ensure safety, quality, and profitability.
• Leading field supervisors, technicians, and dispatch to optimize scheduling, manpower, and workflow.
• Monitoring labor productivity, job costing, and margins; address inefficiencies and reducing callbacks.
• Coordinating with estimating, project management, and service teams to support successful project execution.
• Enforcing company policies, safety standards, and mechanical code compliance.
• Supporting hiring, training, and performance management of field staff.
• Serving as an escalation point for customer and jobsite issues.
• Driving operational improvements to support growth and scalability.

Skills

HVAC field experience

Crew management

Labor and job costing

Planning and scheduling

HVAC systems knowledge

Code compliance

Plans and specs reading

Tools

Job costing software

Job description

icon Mechanical is seeking qualified professionals to join our Service team. We are a full-service mechanical contractor and construction firm specializing in fabrication, installation, modification, and ongoing service of process piping, power piping, boiler making, industrial equipment installation, industrial ventilation, and HVAC. icon is IMI’s original, flagship firm and takes pride in having constructed projects in over 42 states in markets including emerging technology, data centers, healthcare, laboratories, pharmaceutical, automotive, and education. icon has the capacity to perform projects where the mechanical portion can be $100's of millions to build.

icon is headquartered in Granite City, IL, and has branches in Nashville, TN, Chesterfield, MO, and Charlotte, NC. IMI was recently awarded 1st Place at the Best Places to Work Awards hosted by the St. Louis Business Journal, recognized as one of the Top 50 Fastest-growing Companies in the St. Louis Metropolitan Region and recently listed as one of the Top 10 Fastest-growing Mechanical Construction Companies in the United States.

We are currently looking for a Operations Manager to join our Service team located at our headquarters in Granite City, IL. Our ideal candidate for a Operations Manager is someone who is an organized, accountable HVAC professional with a proven ability to manage crews, optimize labor and job costing, and coordinate service, maintenance, and installation teams to consistently deliver projects on time and within budget.

Primary responsibilities for icon’s Operations Manager include:

• Overseeing daily HVAC service, maintenance, and installation operations to ensure safety, quality, and profitability.
• Leading field supervisors, technicians, and dispatch to optimize scheduling, manpower, and workflow.
• Monitoring labor productivity, job costing, and margins; address inefficiencies and reducing callbacks.
• Coordinating with estimating, project management, and service teams to support successful project execution.
• Enforcing company policies, safety standards, and mechanical code compliance.
• Supporting hiring, training, and performance management of field staff.
• Serving as an escalation point for customer and jobsite issues.
• Driving operational improvements to support growth and scalability.

Primary qualifications for icon’s Operations Manager include:

• 5+ years of hands‑on HVAC field experience in service and/or installation
• 3+ years of proven supervisory or management experience within a mechanical contracting environment
• Strong technical knowledge of HVAC systems, controls, ductwork, piping, and refrigeration systems
• Solid understanding of mechanical codes, safety standards, and construction best practices
• Demonstrated ability to manage multiple crews, schedules, and projects simultaneously
• Proficient in reading and interpreting plans, specifications, and submittals
• Experience with job costing, labor productivity tracking, and performance metrics
• Valid driver’s license with the ability to travel between job sites as needed

COMPENSATION AND BENEFITS:

• Salary Range: $125,000 - $145,000
• Employee Stock Ownership Program
• Discretionary Annual Bonus'
• Health Insurance
• Vision Insurance
• 401k with Discretionary Company Contributions
• Paid Time Off (Vacation; Sick Time)
• Paid Company Holidays
• Tuition Reimbursement Program
• Employee Assistance Program

DIVERSITY:

Our commitment to diversity and inclusion starts with us. The IMI companies strive to build a team that is truly reflective of the communities we serve in every level of our business. We know that when diverse minds and perspectives come together, the possibilities are limitless.

WHY ICON MECHANICAL?

Here at icon, we don’t just admire thinking outside of the box, we encourage it. icon knows that to tackle the challenging projects we are faced with every day takes a team of creative problem solvers who aren’t afraid to be bold. Which is why icon works every day to create a work environment that gives back to our employees. Our family‑first approach and commitment to work‑life balance are just a couple of the things that make icon Mechanical an ideal career destination. We take pride in supporting our own.

Our philosophy is to hire talented people, provide them with the training, tools, and resources to be successful, empower them to go and contribute to the success of the company, and to reward performance. If you’re ready to be a part of our team AND a part of our solution,