Service Operations Manager

Randalls Food Market; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations across checkout areas, ensuring fast, friendly, and compliant shopping experiences.

You will coach associates, manage schedules, monitor cash handling and security, and drive adherence to company programs while supporting store performance and customer engagement.

Responsibilities

• Lead front-end and customer service teams to deliver fast, friendly service.
• Coach staff on service standards, courtesy, and recovery.
• Oversee front-end operations, checkouts, SCO, service desk, and processes.
• Ensure cash handling, security, returns, refunds, and policies.
• Manage scheduling, breaks, and labor alignment with needs.
• Oversee cash office counts, till audits, deposits, reconciliation.
• Prepare front-end for audits and programs.
• Hire and develop service associates and supervisors.

Job description

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front‑end leadership come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As a Service Operations Manager, you will oversee front‑end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience. This role offers a dynamic, customer‑facing environment where your work directly supports store performance and customer engagement.

Bring your flavor

Building the future of food and well‑being starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive experiences for every customer, every visit.

Main Responsibilities

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service
• Coach and develop associates on service standards, courtesy programs, and service recovery
• Oversee daily front‑end operations including check stands, self‑checkout (SCO), service desk, and checkout processes
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
• Ensure front‑end readiness for audits, compliance requirements, and company programs
• Hire, train, coach, schedule, and develop service associates, supervisors, and front‑end staff
• Support shrink reduction, fraud prevention, and proper handling of restricted items