Service Operations Leader - Field & Shop

Burkett; Perrysburg (OH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Benefits package (Health, Dental, V"S"

401(k) retirement plan

Paid time off & Holidays

Job summary

Burkett is seeking a hands-on Service Manager to lead the in-shop reconditioning of used equipment and the on-site field service team. This leader will drive growth in maintenance, warranty service, and on-site repairs while maintaining high quality and safety standards.

The role reports to the VP of Operations and supervises the Shop & Field Service Technicians and Service Coordinator, with a 8:00am-5:00pm schedule and some field support as the business scales.

Qualifications

• 5+ years of experience in a technical service, equipment repair, maintenance, or manufacturing environment.
• 3+ years leading hourly or technical teams.
• Strong mechanical and electrical troubleshooting ability, including reading wiring diagrams and schematics.
• Experience building and managing a budget; comfort with pricing, margins, and basic P&L thinking.
• Customer-facing confidence: able to quote work, explain repairs in plain language, and resolve service complaints professionally.
• Ability to coach, mentor, and develop employees to meet or exceed goals, with a lead-by-example style that builds morale.
• Proficiency with ERP and work-order systems (NetSuite a plus) and Microsoft Office.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Own the growth plan: set annual revenue, gross margin, and service-call targets with the VP of Operations; track results and report progress.
• Turn customers into service customers by partnering with Sales and Customer Service.
• Define standard PM offerings, pricing, and service agreements, and grow the number of customers under contract.
• Pursue and maintain manufacturer service authorizations and ensure warranty claims are filed accurately.
• Run efficient field operations: establish dispatch and scheduling, response-time standards, pricing, and parts stocking.
• Scale the team and systems: decide when to add technicians and improve work-order/invoicing processes.
• Direct the daily shop work: assign and prioritize work orders, monitor progress, ensure margin per labor hour.
• Plan with the Service Coordinator to align parts with workloads and prevent delays.
• Protect inventory accuracy: manage used equipment, WIP, and parts inventory.
• Own final quality: review and approve every unit before shipment.

Skills

People leadership

Technical service expertise

Problem solving

Customer-facing

Budgeting / P&L

Coaching & mentoring

ERP / NetSuite

Safety awareness

Tools

NetSuite

Microsoft Office

Work order systems

Job description

Burkett is seeking a hands-on Service Manager to lead the in-shop reconditioning of used equipment and the on-site field service team. This leader will drive growth in maintenance, warranty service, and on-site repairs while maintaining high quality and safety standards.

The role reports to the VP of Operations and supervises the Shop & Field Service Technicians and Service Coordinator, with a 8:00am-5:00pm schedule and some field support as the business scales.