Service Operations Leader — Elevate Client Experience

Dimensional Innovations; Shawnee (KS); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Full benefits package

401(k) with match

HSA match

PTO + holidays

Parental leave

ESOP

Job summary

Dimensional Innovations in the Kansas City area seeks a Service Operations Manager to lead day‑to‑day service delivery across Technology and Fabrication, ensuring service requests are routed, scoped, and executed efficiently while delivering an exceptional client experience.

You will collaborate with Sales, Technology, Fabrication, Supply Chain, and Estimating to improve operations, develop the team, and grow the service business through leadership and process improvements.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years in service/operations/manufacturing/construction/technology.
• 2+ years of leadership or supervisory experience.
• Experience managing client relationships and coordinating cross‑functional teams.
• Experience with ERP/CRM or project management software preferred.

Responsibilities

• Serve as the primary client service contact for technology and fabrication service requests.
• Manage daily service operations including intake, scheduling, routing, and execution.
• Lead and coach the service team and coordinate cross‑functional work across Sales, Project Management, Technology, Fabrication, Supply Chain, and Estimating.
• Support sales with service opportunities, proposals, warranties, and renewals; track KPIs and report to leadership.
• Identify trends and opportunities for new service offerings and process improvements.

Skills

Client relationships

Leadership

Operations management

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree in Business Administration/Engineering/related field

Tools

ERP systems

CRM systems

Project management software

Job description

Dimensional Innovations in the Kansas City area seeks a Service Operations Manager to lead day‑to‑day service delivery across Technology and Fabrication, ensuring service requests are routed, scoped, and executed efficiently while delivering an exceptional client experience.

You will collaborate with Sales, Technology, Fabrication, Supply Chain, and Estimating to improve operations, develop the team, and grow the service business through leadership and process improvements.