Service Operations Lead - Fueling & Field Services

Willbornco; Amarillo (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary based on experience

Medical, Dental, Vision Insurance

Company-Paid Life Insurance

401(k) with company match

Paid Time Off and holidays

Job summary

Willborn Fueling Systems in Amarillo, TX seeks a Service Operations Manager to lead the service department, ensuring fast, accurate, and profitable service calls. You will manage people, processes, and KPIs to drive operational excellence and customer satisfaction.

This hands-on leadership role focuses on coaching teams, optimizing dispatch, and growing revenue while maintaining safety and quality across fueling systems operations.

Qualifications

• Experience leading teams in fueling systems, electrical, mechanical, plumbing, or instrumentation service work.
• Strong leadership and organizational skills—steady, assertive, and solutions-oriented.
• A passion for process improvement and accountability.
• Must pass background check and pre-employment drug screening.

Responsibilities

• Own the service department results to run like a high-performance machine.
• Coach and audit technicians for accurate diagnoses and lasting repairs.
• Track service trends and improve recurring issues.
• Oversee dispatch, scheduling, and field productivity to maximize profits.
• Build customer relationships through proactive communication.

Skills

Leadership

Team development

Operational planning

Data-driven decisions

Process improvement

Education

High school diploma

Job description

Willborn Fueling Systems in Amarillo, TX seeks a Service Operations Manager to lead the service department, ensuring fast, accurate, and profitable service calls. You will manage people, processes, and KPIs to drive operational excellence and customer satisfaction.

This hands-on leadership role focuses on coaching teams, optimizing dispatch, and growing revenue while maintaining safety and quality across fueling systems operations.