Service Operations Engineer

Fluence; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Remote Service Operations Engineer to be the first point of contact for energy storage site issues. This role involves managing incidents, providing remote diagnostics, and ensuring safety during maintenance. The ideal candidate will have a strong background in electric utility operations, excellent troubleshooting skills, and the ability to work effectively in a dynamic environment. Join a forward-thinking company that values innovation and customer satisfaction, and be part of a team dedicated to enhancing the reliability and quality of energy storage solutions. If you're passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• 2+ years in electric utility or power producer experience.
• Experience with bi-directional inverters and HVAC systems.

Responsibilities

• Manage incidents and ensure timely issue resolution for energy storage sites.
• Provide remote diagnostics and technical support for customer needs.

Skills

Remote troubleshooting

Interpersonal skills

Adaptability

Customer interaction

Networking fundamentals

Education

Undergraduate degree (BSEE, BSME, BSCE)

Licensed Electrician

Tools

MS Office

SCADA

MODBUS

Linux operating system (Red Hat/Fedora, Ubuntu, Debian)

Job description

ABOUT THE POSITION:

The Remote Service Operations Engineer (RSOE) is the first point of contact for issue resolution of the customer’s energy storage sites. The RSOE ensures availability of the assets by managing incidents to complete issue resolution in a timely manner. This includes responsive reactive maintenance as well as planned preventive infrastructure maintenance.

As the Remote Service Operations Engineer, you will:

1. Be the remote owner of large-scale energy storage sites and operate as first and primary point of contact for all customer needs.
2. Work from our Bangalore office location on a 24/7 rotational shift.
3. Respond to customer calls or alarms sent by the storage sites’ alarm system and identify the required actions or delegate/consult with technical experts within the Fluence organization.
4. Act as owner of all timely reactive and preventive maintenance activities being coordinated with the customer and regions.
5. Provide remote diagnostic, troubleshooting and hands-on technical support.
6. Own Safety culture and ensure safety is a priority during maintenance.
7. Maintain accurate records of all site activity and create professional and high-quality service reports in our service platform.
8. Actively identify and own process improvements to our growing service organization to reduce costs, increase response time, improve reliability, and improve quality of our services.
9. Actively feedback any improvement areas to outside of Fluence service organization e.g. installation or engineering teams.

What will our ideal candidate bring to Fluence?

1. Undergraduate degree preferred (BSEE, BSME, BSCE) or Licensed Electrician.
2. Experience in bi-directional inverters, HVAC and 1000V/high current DC systems.
3. At least 2 years of related experience in electric utility or independent power producer experience within generation / operations / technical teams (Energy Storage, Coal, Gas, Solar, Hydro, Wind).
4. Proven track record of remote troubleshooting.
5. Ability to adapt to dynamic conditions and stay focused/execute on goals.
6. Must be willing to work in an environment that requires frequent phone-based customer interaction and ability to present oneself well over the phone.
7. Excellent interpersonal skills with both external customers and internal employees.
8. Excellent MS Office; SCADA Experience & MODBUS Experience would be a major plus.
9. Linux operating system experience for system administration, preferably using Red Hat/Fedora, Ubuntu, or Debian is a major plus.
10. Fundamental understanding of Networking.
11. Requires ability to physically bend, stoop, sit, stand, walk, reach, climb ladders/steps, & lift up to 40lbs.
12. Should be able to work from our Bangalore office location on a 24/7 rotational shift.