Service Operations Coordinator

Anaergia; Carlsbad (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Anaergia, a global leader in sustainable energy solutions, seeks a Service Operations Coordinator based in Carlsbad, CA. You will support the project execution and service operations across North America, coordinating service requests, field activities, and reports while communicating with field personnel, vendors, and customers.

This role emphasizes on-site work, safety, and process improvement. The position requires 3–5 years of field service or engineering support experience and an associate

Qualifications

• 3-5 years minimum with strong field service, construction, manufacturing, industrial services, energy, or engineering support experience.
• Associate degree in Business Administration, Project Management, Engineering Technology, Construction Management, or related field preferred. Equivalent combinations will be considered.
• On-site based in Carlsbad, CA; regular Monday–Friday presence with up to 10% travel.
• Strong organizational, analytical, and communication skills; ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Schedule and coordinate field assignments for technicians across active projects.
• Communicate with clients and contractors regarding site access, requirements, and timing.
• Prepare and oversee proposals including service, parts, and engineering support.
• Develop, document, and maintain department SOPs.
• Maintain detailed documentation for projects, service requests, and inventory.
• Identify risks and implement corrective actions to prevent delays.
• Prepare status reports reflecting plan and issues.
• Assist with resource allocation to support project execution.
• Communicate scheduling impacts to stakeholders promptly.
• Respond to inquiries from clients and team members in a timely, professional manner.
• Provide general administrative support to ongoing projects.

Skills

Organizational skills

CRM

Analytical abilities

Communication skills

MS Office

MS Project

ERP systems (Dynamics)

Education

Associate degree in Business Administration

Project Management

Engineering Technology

Construction Management

Tools

ERP systems (Dynamics)

Job description

Company Description

Anaergia (TSX: ANRG) is a global leader in offering sustainable solutions for the production of clean energy and the conversion of waste streams to resources. Through a proven portfolio of proprietary technological solutions, Anaergia maximizes the generation of renewable energy and the diversion of waste from landfill and agricultural sectors.

Headquartered in Burlington, ON, and through its multiple subsidiaries across North America, Europe, Africa, and Asia, Anaergia is trusted at more than 1,600 installations globally.

Job Overview

The Service Operations Coordinator will play a vital role in supporting the project execution team and service operations across North America, based in Carlsbad, CA. The Service Operations Coordinator is responsible for directing and overseeing service operations by coordinating service requests, service activities, and reports, communicating with field personnel, vendors, and customers in scheduling work orders and resources to perform on-site routine services including installation, maintenance, and repairs. Reporting to the Commissioning Manager, this role ensures that service requests and operational support functions are executed safely, efficiently, and in accordance with company standards.

Key responsibilities include coordinating and preparing service reports and invoices. The Service Operations Coordinator will also assist the team and help drive continuous improvement in project and service planning processes. Strong analytical and organizational skills, attention to detail, and effective communication are essential for success in this role.

Key Responsibilities

• Schedule and coordinate field assignments for technicians across active projects and operating facilities.
• Communicate with clients and contractors regarding site access, job requirements, and timing.
• Prepare and oversee proposals including but not limited to service, parts, and engineering support.
• Develop, document, and maintain department SOPs (standard operating procedures).
• Maintain detailed documentation related to projects, service requests, proposals, field reports, and inventory management.
• Identify potential risks, proactively anticipate obstacles, and implement corrective actions to prevent project and service delays.
• Prepare reports and updates to reflect the status and plan, ensuring issues are satisfactorily resolved.
• Assist in resource allocation to support project and service execution effectively.
• Communicate scheduling impacts and changes to stakeholders.
• Address and respond to inquiries from clients, team members, and external partners in a timely, professional manner.
• Assist with general administrative tasks to support the ongoing projects.

Required Skills and Experience

• Strong organizational and time management skills; customer relationship management; strong analytical abilities; effective communication skills; demonstrated ability to manage multiple priorities in a fast-paced environment; proficiency in Microsoft Office, Microsoft Project, ERP systems preferred (Dynamics); detail-oriented with a high level of reliability and follow-through; collaborative and adaptable to cross-functional teams; ability to coordinate technical resources across multiple projects.
• 3-5 years minimum with strong field service, construction, manufacturing, industrial services, energy, or engineering support experience.
• Associate degree in Business Administration, Project Management, Engineering Technology, Construction Management, or related field preferred. Equivalent combinations of education and relevant experience will be considered.
• Physical Requirements: This position is based in our Carlsbad, CA office and is required to be on site regularly Monday through Friday; the candidate must be able to sit for extended periods while working at a computer, attend on-site meetings as needed, and occasionally lift and carry materials or equipment up to 20 pounds. 10% travel per year is expected.

As an Equal Opportunity Employer, Anaergia provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Anaergia will provide reasonable accommodation for qualified individuals with disabilities.