Service Operations Assistant

Berkshire Hathaway GUARD Insurance Companies; Wilkes-Barre (Luzerne County); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid schedule (2 days remote / 3 in‑

Medical, dental & vision starting day

401(k)

Tuition reimbursement

Longevity bonuses

Job summary

Berkshire Hathaway GUARD Insurance Companies in Wilkes-Barre, PA is seeking a Service Operations Assistant. This entry‑level role supports underwriting through policy issuance, loss run requests, and related underwriting tasks, working in a single line of business.

You will review applications, handle document uploads, process endorsements and cancellations, and issue policies following state guidelines. The team offers a hybrid schedule (2 days remote, 3 in‑office), competitive pay, day‑one

Qualifications

• High School graduate; college preferred but not required.
• Full-time employment in a professional environment.
• Proficiency in Word and Excel with strong written and verbal communication.

Responsibilities

• Review submitted applications, enter in IIS, and route to underwriting.
• Review ASC Uploaded Documents and route to the appropriate team.
• Review bureau criticisms for WC and refer when needed.
• Process cancel/Rewrite requests for policy changes.
• Respond to certificates of insurance and loss run requests.
• Endorse policies as requested by the agent of record.
• Prepare Notice of Conditioned Renewal as directed by underwriting.
• Issue policies following state guidelines and follow up on missing items.
• Handle multiple cancellations or other transaction related projects.

Skills

Strong communication

Word proficiency

Excel proficiency

Education

High School Diploma

Tools

Word

Excel

Job description

Good Things Start Here. Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.

Overview

Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.

Good Things You Can Count On.

• Hybrid schedule: 2 days remote / 3 in‑office
• Predictable hours (no nights, weekends, or holidays)
• Competitive pay + generous PTO
• Medical, dental & vision starting day one
• 401(k), tuition reimbursement & longevity bonuses

Responsibilities

Service Operations Assistant will support underwriting by performing fundamental activities such as policy issuance, fulfilling requests for Certificates of Insurance and loss runs and executing transactions as requested by the agent of record. This entry level position will have responsibilities for a single line of business.

What You'll Do

• Review all submitted applications, enter in IIS, and route to the appropriate underwriter or underwriting team.
• ASC Uploaded Documents: Review all submitted policy specific documents that are uploaded by agents. Determine the reason for the submitted document and handle the task personally or refer where necessary.
• Bureau criticisms for WC: Review bureau criticisms from NCCI or all bureau states responding to the item where they have authority to do so and referring where necessary.
• Cancel/Rewrite requests: Typically, a rush request type of item involving an underwriting request to cancel a current term and rewrite the policy for the same terms and conditions as the policy being cancelled.
• Certificates of Insurance and Loss Run Requests: Respond to requests from agents and insureds.
• Endorse policies as requested by the agent of record
• Prepare Notice of Conditioned Renewal document as requested by underwriting.
• Policy Issuance: Review policies to be issued following state specific guidelines for documentation that is needed prior to issuance. Reach out to agent for any missing items and follow-up until the file is complete and the policy is issued. This includes items such as office election to be included or excluded for WC coverage, commercial auto UM/UIM forms, BOP wind/hail exclusion forms, and a host of other similar items.
• Respond to requests to handle multiple cancellations or any other transaction related project from Underwriting or other Service Operations teams

Qualifications

• High School Graduate; College preferred but not required.
• Full-time employment in a professional environment. Proven proficiency in Word and Excel.
• Strong written and verbal communication skills

Pay Rate

Starting rate of pay is $18.45 per hour for this position in Wilkes‑Barre, PA.

This role is based out of the Wilkes-Barre location. The successful candidate is expected to work in one of our offices 3 days per week.

Interview Integrity Notice: Berkshire Hathaway GUARD is committed to a fair and consistent hiring process. Candidates are expected to participate independently in interviews. Unauthorized recording, transcription, AI note-taking, or AI interview assistance tools may not be used during interviews without prior approval.