Service Operations Assistant

Albertsons Companies; Lake Charles (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly wages

Earned wage access

Associate discounts

Medical benefits

Dental benefits

401k and more

Job summary

Albertsons Companies is seeking a Service Operations Assistant to support the Service Operations Manager in delivering exceptional customer service, driving front-end operational excellence, and ensuring efficient execution of store service functions.

This role assists with supervising front-end operations, associate development, cash handling compliance, and customer satisfaction initiatives while maintaining a safe and welcoming environment for customers and associates.

Responsibilities

• Oversee daily front-end operations (check stands, self-checkout, customer service, courtesy services).
• Ensure efficient customer flow and appropriate staffing levels throughout the day.
• Monitor service standards and operational execution.
• Support opening, closing, and shift transitions.

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary

The Service Operations Assistant supports the Service Operations Manager in delivering exceptional customer service, driving front-end operational excellence, and ensuring efficient execution of store service functions. This role assists with supervising front-end operations, associate development, cash handling compliance, and customer satisfaction initiatives while maintaining a safe and welcoming environment for customers and associates.

Key Responsibilities Front-End Operations

• Assist in overseeing daily front-end operations, including check stands, self-checkout, customer service, and courtesy services.
• Ensure efficient customer flow and appropriate staffing levels throughout the day.
• Monitor service standards and operational execution.
• Support opening, closing, and shift transition procedures.
• Assist with managing breaks, lunches, and labor utilization.

Customer Service

• Deliver exceptional customer service and create a customer-focused environment.
• Resolve customer concerns, complaints, and service issues promptly and professionally.
• Promote customer loyalty through positive interactions and service recovery efforts.
• Support implementation of customer service programs and initiatives.

Leadership & Associate Development

• Provide leadership, coaching, and support to front-end associates.
• Assist with hiring, onboarding, training, and scheduling activities.
• Monitor associate performance and provide feedback to improve service quality.
• Promote teamwork, accountability, and a positive work environment.

Cash Handling & Compliance

• Ensure compliance with cash handling policies and procedures.
• Assist with till accountability, audits, and reconciliation processes.
• Monitor front-end transactions for accuracy and compliance.
• Support loss prevention and asset protection initiatives.

Operational Excellence

• Monitor front-end productivity and service metrics.
• Ensure equipment and systems are functioning properly.
• Maintain department cleanliness, organization, and safety standards.
• Assist with implementation of operational improvements and process efficiencies.

Safety & Compliance

• Maintain a safe working environment for customers and associates.
• Ensure compliance with company policies, safety programs, and operating procedures.
• Assist with audits, inspections, and corrective action plans.
• Support incident reporting and follow-up processes.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

A copy of the full job description can be made available to you.