Service Operation Specialist

0053 Varex Imaging Corporation; Salt Lake City (UT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision

401K match

Paid Parental Leave

Paid Holidays

Job summary

Varex Imaging Corporation is seeking an administrative support specialist to relieve managers of clerical duties, handle file maintenance, appointments, and correspondence, and support service operations. You will process cases from Salesforce, maintain CRM/SAP data, assist with contracts, spare parts records, and LMS training, while collaborating with Field Service, Customer Service, and department teams.

Strong organization, attention to detail, and professional communication are essential;

Qualifications

• Strong organizational skills and attention to detail.
• Ability to follow established processes and instructions accurately.
• Good verbal and written communication skills with professional phone etiquette.
• Ability to work effectively in a team environment.
• Basic proficiency in Microsoft Word, Excel, PowerPoint, and email systems.
• Willingness to learn CRM and ERP systems (Salesforce, SAP, or equivalent).
• Ability to multitask and manage routine administrative work.
• Confidence working in a diverse and multicultural environment.
• Ability to read, write, and communicate in English.

Responsibilities

• Provide general administrative and clerical support to Field Service, Customer Service, and department managers.
• Serve as an initial point of contact for customer and internal service-related inquiries, escalating issues as appropriate.
• Create, prioritize, and allocate Cases/Work orders from Salesforce to the appropriate Field Service Engineers, ensuring timely response and resolution.
• Assist with reviewing and editing Field Service reports and documentation for completeness and accuracy.
• Maintain accurate data in Service Systems (CRM and ERP/SAP) in line with company standards.
• Assist with the creation, tracking, and administration of service contracts and related documentation.
• Support spare parts administration, including inventory tracking and documentation.
• File, maintain, and organize service-related records, reports, and customer documentation.
• Assist with compliance, quality, and regulatory documentation as instructed.
• Submit completed paperwork in a timely and organized manner to support service operations.
• Complete required LMS and role-specific training to build service and system knowledge.
• Perform other administrative and support duties as assigned.

Skills

Organizational skills

Attention to detail

Verbal & written communication

Team collaboration

MS Word

MS Excel

MS PowerPoint

CRM systems

ERP systems

Multitasking

English proficiency

Education

High School Diploma or equivalent

Tools

Salesforce

SAP

Job description

Summary Provides administrative and clerical support to relieve department managers or staff of administrative details. May coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail. Researches, compiles and proofs word processing assignments. Operates automated office equipment. May be assigned to various functional areas of the company. Employees matched to this job family should perform general administrative duties, such as administrative support of department managers.

Job Description KEY RESPONSIBILITIES

Field Service Support

• Provide general administrative and clerical support to Field Service, Customer Service, and department managers.
• Serve as an initial point of contact for customer and internal service-related inquiries, escalating issues as appropriate.
• Create, prioritize, and allocate Cases/Work orders from Salesforce to the appropriate Field Service Engineers, ensuring timely response and resolution.
• Assist with reviewing and editing Field Service reports and documentation for completeness and accuracy.
• Maintain accurate data in Service Systems (CRM and ERP/SAP) in line with company standards.
• Assist with the creation, tracking, and administration of service contracts and related documentation.
• Support spare parts administration, including inventory tracking and documentation.
• File, maintain, and organize service-related records, reports, and customer documentation.
• Assist with compliance, quality, and regulatory documentation as instructed.
• Submit completed paperwork in a timely and organized manner to support service operations.
• Complete required LMS and role-specific training to build service and system knowledge.
• Perform other administrative and support duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong organizational skills with attention to detail.
• Ability to follow established processes and instructions accurately.
• Good verbal and written communication skills with professional phone etiquette.
• Ability to work effectively in a team environment.
• Basic proficiency in Microsoft Word, Excel, PowerPoint, and email systems.
• Willingness to learn CRM and ERP systems (Salesforce, SAP, or equivalent).
• Ability to multitask and manage routine administrative work.
• Confidence working in a diverse and multicultural environment.
• Ability to read, write, and communicate in English.
• Customer-focused mindset with the ability to remain calm and professional.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required.
• 0–1 year of administrative, customer service, or office support experience preferred.
• Experience in a service, technical environment is an advantage but not required.

ENVIRONMENT AND PHYSICAL REQUIREMENTS

• Extensive use of a computer and keyboard requiring repetitive finger motion.
• Frequent use of telephone and face-to-face communication.
• Regular sitting for extended periods.
• Ability and willingness to travel based on business requirements.

Time Type: Full time Job Type: Regular Work Shift: First Shift Pay Rate Type: Hourly

Benefits and Perks

• Medical Insurance
• Dental/Vision
• 10 Paid Holidays PTO
• Employee Stock Purchase Plan
• 401K match
• Paid Parental Leave
• Short & Long-Term Disability and Life Insurance
• Competitive Pay
• Flexible Schedules
• Variety of Shift Options
• Free Safety Shoes
• Friendly Work Environment
• On-site Cafeteria, Company Nurse, Credit Union, and Gym
• Free Coffee and Soda
• Tuition Reimbursement
• Employee Referral Program
• Career Advancement Opportunities
• Employee Discounts
• EV Charging Stations

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Life at Varex Imaging

Varex Imaging Corporation is a leading innovator, developer, and manufacturer of X-ray imaging component solutions, which includes X-ray tubes, digital flat panel detectors, software, and other key components of X-ray imaging systems. With a 50+ year history of successful innovation, you will find our components in countless medical, industrial, and security imaging applications worldwide. Our mission states that through the talent of our people and vision of customers, we help improve and save lives throughout the world by making the invisible visible. Our values of Excecution, People, Integrity, and Collaboration are foundational to our success in upholding our mission. We cannot make the invisible visible and uphold our mission without our EPIC employees, who deliver cutting edge technology globally, consistently pursue the highest quality standards, engage in a diverse and ethical workforce, inspire innovation, and showcase a customer mindset. We strive every day to make a difference in the lives of both our customers and theirs. At Varex, our employees’ success is our success. Come and learn more! Visit www.VarexImaging.com