Service Now Staff Analyst

NCBioImpact; Charlotte (NC); On-site; USD 92,000 - 126,000; Full time

Job summary

Corning is seeking a Staff Analyst for ServiceNow to translate business needs into scalable solutions. Working with business and technology teams, you will assess needs, improve processes, shape solutions, and validate outcomes across ServiceNow capabilities and integrations.

You will lead interviews, document processes, manage backlogs, align platform designs with standards, and support testing, release readiness, and governance.

Qualifications

• Bachelor’s degree in computer science or information technology or equivalent experience.
• 7+ years of progressive IT, business or process analysis experience with ServiceNow.
• 2+ years hands-on ServiceNow platform work in BA/Systems Analyst roles.
• Strong requirements gathering, mapping, user stories, and testing skills.

Responsibilities

• Lead interviews, workshops, and process reviews to clarify goals and outcomes.
• Translate needs into epics, features, user stories, requirements, and acceptance criteria.
• Align designs with ServiceNow standards; define data, integrations, and reporting.
• Create test scenarios and coordinate user acceptance testing and readiness.
• Facilitate backlog, sprint, and release-readiness discussions with stakeholders.

Skills

ServiceNow

Business analysis

Agile delivery

Stakeholder management

Process mapping

Requirements gathering

Data analysis

Education

Bachelor’s degree in computer science / IT

Tools

ServiceNow

Job description

The company built on breakthroughs.
Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Role Purpose

The Staff Analyst, ServiceNow translates business needs into clear requirements and scalable, user-focused solutions on the ServiceNow platform.

Working in a product delivery model, this role partners with business and technology teams to assess needs, improve processes, shape solutions, and validate outcomes across ServiceNow capabilities and integrations.

This role combines facilitation, process and data analysis, platform knowledge, and Agile delivery to create well-defined, testable solutions that support measurable business results.

Key Responsibilities

Business Analysis and Process Discovery

• Lead interviews, workshops, and process reviews to clarify business goals, user needs, pain points, and outcomes.
• Document current and future processes, business rules, data needs, integrations, and operational impacts.

Requirements and Backlog Management

• Translate business needs into epics, features, user stories, requirements, and acceptance criteria.
• Maintain traceability from business objectives through design, testing, deployment, and value delivery.
• Help Product Owners prioritize the backlog based on value, risk, dependencies, and readiness.

Solution Analysis and Platform Alignment

• Partner with architects and developers to align designs with ServiceNow standards and configuration-first practices.
• Define data, integration, access, notification, reporting, and workflow requirements.
• Review configurations and demonstrations with stakeholders to confirm alignment.

Testing, Readiness and Continuous Improvement

• Create test scenarios, support system and integration testing, and coordinate user acceptance testing.
• Validate solutions, triage defects, and support resolution decisions.
• Support release readiness, documentation, training, knowledge transfer, and governance requirements.

Stakeholder and Delivery Collaboration

• Serve as the liaison between business stakeholders, ServiceNow delivery teams, and implementation partners.
• Facilitate backlog, sprint, demonstration, review, and release-readiness discussions.
• Communicate scope, risks, dependencies, decisions, and status while building alignment and escalating unresolved issues.

Experiences/Education – Required

• Bachelor’s degree in computer science, information technology, a related field, or equivalent relevant experience.
• 7+ years of progressive experience in IT, business or process analysis, product delivery, or consulting, including significant ServiceNow work.
• 2+ years of hands-on experience with the ServiceNow platform in a Business Analyst, Systems Analyst, or Consultant role.
• Expertise in requirements gathering, process mapping, user stories, acceptance criteria, traceability, testing, and change impact analysis.
• Working knowledge of ServiceNow capabilities, data structures, workflows, roles, integrations, reporting, and releases.
• Ability to lead cross-functional workshops, simplify complex information, challenge assumptions, and drive decisions.
• Strong analytical, communication, documentation, stakeholder-management, and problem-solving skills.
• Ability to balance business value, user experience, governance, platform standards, risk, and delivery constraints.

Experiences/Education – Desired

• Experience with ServiceNow solutions such as ITSM, CSM, HRSD, S2P, ITOM, ITAM, or Strategic Portfolio Management.
• Experience with process modeling, work management, testing, reporting, or data-analysis tools.
• Knowledge of ITIL 4, product management, change management, data governance, accessibility, and security controls.
• Preferred certifications include ServiceNow CIS, ITIL 4 Foundation, PMI business analysis, CSPO, or SAFe.

TRAVEL:

• 10% domestic travel

This position does not support immigration sponsorship.

The range for this position is $91,927.00 - $126,400.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well‑being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [e-mail].