Service Now Platform Engineer

Old National Bank; North Carolina; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled ServiceNow Platform Engineer to enhance business efficiency through innovative workflow solutions. This role involves developing no-code/low-code applications, managing ServiceNow solutions, and collaborating with internal clients to address their needs. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a passion for improving user experiences. Join a team that values growth and development while contributing to meaningful projects that make a difference in the community. If you are driven and eager to take on new challenges, this opportunity is perfect for you.

Benefits

Competitive compensation

Bonus program

Medical insurance

Dental insurance

Vision insurance

401k Company match

Mental health support

Qualifications

• 3+ years of experience with ServiceNow modules and integrations.
• Strong technical documentation and problem-solving skills required.

Responsibilities

• Develop and support applications on the ServiceNow platform.
• Provide customer service and resolve application issues.
• Facilitate improvements based on changing business needs.

Skills

Problem Solving

Decision Making

Customer Service

Technical Documentation

Interpersonal Skills

Self-motivation

Education

Bachelor's Degree in Computer Science

Equivalent combination of education and experience

Tools

ServiceNow Platform

Flow Designer

API Integration

SOAP or REST Web Services

Performance Analytics

Job description

Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

The ServiceNow Platform Engineer works with internal clients to assist them in achieving their business objectives through effective development of industry leading workflows. This role will manage ServiceNow solutions, writing specs for new application needs, configuring new applications, and supporting and testing existing applications for various issues and updates. You will work independently with minimal guidance to contribute to the design, configuration, build, and daily support of these solutions and actively engage with business partners to solve their business problems. A strong passion to continuously improve the user experience and enterprise efficiency is required, as this role will work to turn ideas into deliverables and valuable business solutions.

Develop, Manage and Support Applications

• Develop no code / low code solutions on the ServiceNow platform via scripting / coding and system configuration.
• Provide superior customer service to internal clients, including response to incidents, proactively notifying customers of issues, assessing, and communicating business impact, and identifying root cause.
• Lead monitoring and testing of new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation.
• Communicate and address complex application problems / issues and planned resolution to key stakeholders, including management, development teams, and end users.
• Must be able to understand, generate, and amend technical documentation.

Facilitate improvements in line with changing business needs

• Create and foster partnerships with internal stakeholders to develop a solid knowledge base of the business, including needs and opportunities specifically related to application / IT platform solutions.
• Formulate and define scope and objectives for changes through research and fact-finding combined with an understanding of business systems and industry standards, documents requirements.
• Develop and cultivate relationships with vendors and external industry contacts; work closely with vendors to ensure third party applications operate as documented.

Compliance and Risk

• Prepare documentation of changes for SOX, internal and external auditors, and other regulatory agencies, as needed.
• Maintain current knowledge of industry developments including changes in technology and regulations.
• Review and monitor analytics, statistics, and relevant data / information.

Key Competencies for Position

• Problem Solving / Decision Making
• Seeks and leads efforts to identify what caused the issue.
• Builds rapport and effective relationships with all levels of internal and external stakeholders.
• Drive and Execution
• Self-motivated and committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance.
• Planning and Organizing
• Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives.
• Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifies one's own behavior to accommodate tasks, situations, and individuals involved.
• Listens openly, recognizes different viewpoints, and builds on areas of agreement; gains cooperation through influence; builds effective working relationships within and outside the Department, establishing trust, credibility, and respect through a track record of meeting commitments.

Breadth of preferred experience on the ServiceNow platform:

• Flow Designer / Legacy Workflows experience.
• Integration Hub configurations.
• Experience with ServiceNow reports, dashboards, and Performance Analytics.
• Experience with designing ServiceNow Portals.
• Advanced knowledge of catalog design and client scripting.
• At least 3 years of experience implementing any module within ServiceNow.
• Knowledge of ServiceNow module uses.
• Additional ServiceNow development certification / experience (e.g., Advanced System Administration, Certified Application Developer, Application Creation).
• Proven experience with application integrations using technologies such as API integration, SOAP or REST Web Services, JDBC / ODBC, and flat files.
• Bachelor's Degree in Computer Science or related technical discipline, or the equivalent combination of education, professional training, or work experience.

We continually seek highly motivated and talented individuals. Our people are critical to our Company’s strategy and success. In return, we offer competitive compensation with our salary, bonus program, day 1 effective, exceptional BC / BS medical, Delta dental, headspace mental health support, and vision insurance, 401k Company “match